Customer Advisor
Functieomschrijving
* Being able to perform basic operations in different solutions (My Organization, My Location Manager, My Product Manager, My Coupon Manager, etc.).
* Preparing quotes, orders, and invoices when necessary.
* Managing the customer base in CRM.
* Maintaining data, such as contact persons, billing information, turnover, etc., and/or actively encouraging companies to do so.
* Understanding the literal and technical link between the CRM and the solutions that the organization offers.
* Providing the correct settings so that every company has the necessary access (or not).
* Signaling, identifying, and providing feedback to customer needs internally. This includes being able to identify prospects who are not yet customers.
* Sharing acquired knowledge with other employees within the organization and proactively reporting to the team lead.
* Ensuring a quality result of the checks carried out on the products based on the 4-eyes principle.
* Ensuring sufficient feedback to those carrying out the 1st inspection.
* Communicating the gaps to the project owner and team lead to increase quality.
* Being critical and analyzing the available documentation, keeping it up to date, and finding customer-oriented solutions.
* Preparing quotes, orders, and invoices when necessary.
* Managing the customer base in CRM.
* Maintaining data, such as contact persons, billing information, turnover, etc., and/or actively encouraging companies to do so.
* Understanding the literal and technical link between the CRM and the solutions that the organization offers.
* Providing the correct settings so that every company has the necessary access (or not).
* Signaling, identifying, and providing feedback to customer needs internally. This includes being able to identify prospects who are not yet customers.
* Sharing acquired knowledge with other employees within the organization and proactively reporting to the team lead.
* Ensuring a quality result of the checks carried out on the products based on the 4-eyes principle.
* Ensuring sufficient feedback to those carrying out the 1st inspection.
* Communicating the gaps to the project owner and team lead to increase quality.
* Being critical and analyzing the available documentation, keeping it up to date, and finding customer-oriented solutions.
Profiel
* You preferably have a bachelor's degree or equivalent experience in a Customer Support position.
* You have experience in the relevant field (data quality, nutrition, etc.).
* You must speak and write fluently in Dutch, French, and English.
* You know better than anyone how to speak to customers and how to assist them.
* You have an eagle eye for detail.
* You provide accurate information by carefully assessing customer needs and asking the right questions.
* You are a real problem solver and can prioritize effectively when necessary.
* You have experience in the relevant field (data quality, nutrition, etc.).
* You must speak and write fluently in Dutch, French, and English.
* You know better than anyone how to speak to customers and how to assist them.
* You have an eagle eye for detail.
* You provide accurate information by carefully assessing customer needs and asking the right questions.
* You are a real problem solver and can prioritize effectively when necessary.
Aanbod
* A permanent full-time contract with an attractive salary package (including fringe benefits).
* An exciting job in which you can continue to develop yourself.
* The possibility of teleworking and a good work-life balance.
* Our offices are located opposite Brussels Central Station.
* An exciting job in which you can continue to develop yourself.
* The possibility of teleworking and a good work-life balance.
* Our offices are located opposite Brussels Central Station.
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