Customer Service Advisor - German
Functieomschrijving
As a Customer Service Advisor in the team, you will be essential in strengthening the connection between the company and the German-speaking clients. Here's what your role will involve:
* Providing Exceptional Support: Using your fluent German language skills, along with proficiency in French, Dutch, or English, you will address customer inquiries with professionalism and clarity.
* Resolving Customer Issues: You'll handle a wide range of questions and concerns, efficiently resolving issues to enhance the customer experience.
* Ensuring Customer Satisfaction: By delivering high-quality assistance and support, you will contribute to the goal of achieving complete customer satisfaction.
Your role will be pivotal in making sure the clients feel heard, valued, and satisfied with the services.
* Handling inquiries and concerns through phone, email, or chat.
* Act as the main point of contact for our customers.
* Leverage your language skills to ensure clear and efficient communication,
* resolving customer issues promptly.
* Foster strong customer relationships by providing outstanding service and personalized support.
* Work collaboratively with team members to exchange insights and implement best practices.
* Providing Exceptional Support: Using your fluent German language skills, along with proficiency in French, Dutch, or English, you will address customer inquiries with professionalism and clarity.
* Resolving Customer Issues: You'll handle a wide range of questions and concerns, efficiently resolving issues to enhance the customer experience.
* Ensuring Customer Satisfaction: By delivering high-quality assistance and support, you will contribute to the goal of achieving complete customer satisfaction.
Your role will be pivotal in making sure the clients feel heard, valued, and satisfied with the services.
* Handling inquiries and concerns through phone, email, or chat.
* Act as the main point of contact for our customers.
* Leverage your language skills to ensure clear and efficient communication,
* resolving customer issues promptly.
* Foster strong customer relationships by providing outstanding service and personalized support.
* Work collaboratively with team members to exchange insights and implement best practices.
Profiel
* Proficiency in German: Essential for effective communication in this role.
* Fluency in French, Dutch, or English: Ability to communicate confidently in one of these languages to engage with our diverse customer base.
* Outstanding communication skills and a friendly, approachable attitude: Key to building and maintaining strong customer relationships.
* Previous customer service experience: Preferred but not required. We highly value a positive attitude and a willingness to learn, which can be just as important as prior experience.
* Fluency in French, Dutch, or English: Ability to communicate confidently in one of these languages to engage with our diverse customer base.
* Outstanding communication skills and a friendly, approachable attitude: Key to building and maintaining strong customer relationships.
* Previous customer service experience: Preferred but not required. We highly value a positive attitude and a willingness to learn, which can be just as important as prior experience.
Aanbod
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€ 28.800 per jaar
The position offers a competitive starting salary from €2,400 per month, bonus, eco-cheques, and contributions towards public transportation costs.
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