Customer Service EMEA
Functieomschrijving
- Order Processing: Accurately handle customer orders and track their status, providing timely updates and delivery information.
- Customer Support: Resolve inquiries and complaints professionally, ensuring customer satisfaction by offering accurate product and service information.
- Collaboration: Work with the customer service team and other departments to meet targets, expedite orders, and resolve issues.
- Issue Escalation: Identify and escalate priority issues for prompt resolution.
- Record Keeping: Maintain accurate records of customer interactions and orders using internal systems.
- Process Improvement: Suggest workflow enhancements to improve efficiency and customer satisfaction.
- Policy Adherence: Follow company policies and contribute to maintaining a positive company image.
Profiel
- An educational background in life sciences or a related field.
- Strong customer service skills.
- Experience in a team-based role.
- Excellent problem-solving abilities.
- Strong communication skills, both verbal and written.
- Ability to work in a fast-paced environment.
- Excellent organisational skills and attention to detail.
Aanbod
-
Van € 3.150 tot € 3.850 per maand
- Groepsverzekering
- Maaltijdcheques
- Laptop
- Internetvergoeding / Abonnement
- Hospitalisatieverzekering voor familie
- Parking
- Huwelijk
- Forfaitaire Kosten
- Cultuur- en sportcheque
- Eco Cheque
- Opleiding
- Fitnessabonnement
- Extra-legale vakantiedagen
- Thuiswerk
- Anciënniteitsverlof
- A competitive salary & extra-legal benefits (insurance package, meal vouchers, 32 paid holidays, home office allowances, bonuses etc).
- Opportunity to work in a leading life science company.
- Experience working in a large and diverse team.
- Gain valuable experience in the EMEA customer service sector.
- Opportunity for personal and professional growth.
Praktische informatie
Charlotte Mathieu
3226275585
Bastion Tower
Marsveldplein 5
Place du Champ de Mars 5
1050 Brussels
van