At Bright Plus Outsourcing Solutions you will work as a Project Consultant. You'll have the opportunity to combine the variety of temporary jobs with the benefits and security of a permanent contract.
Does project-based work appeal to you? Apply today!
Does project-based work appeal to you? Apply today!
Customer Experience Coordinator
Functieomschrijving
As a Customer Experience Coordinator, you will:
Client Services and Support for OE Programs:
- Interact with participants to ensure an exceptional experience.
- Use various tools to optimize the participant journey.
- Achieve high satisfaction scores.
Client Services and Support for OE Programs:
- Engage with participants throughout their Leadership Journey.
- Collaborate with departments to ensure smooth program operations.
- Manage registrations and orders using company's systems.
- Send welcome emails and guide participants through assessments.
- Provide technical and service support to participants.
- Follow up on missing data and ensure accurate feedback.
- Develop expertise in company's content and conduct advising sessions.
- Adapt marketing materials and create promotional assets.
- Maintain order in Inboxes and enhance team collaboration.
- Support data processing, reporting, and program improvement.
- Work with Finance for better payment performance.
- Prepare presentations and meeting notes for the team.
- Assist with vendor forms, legal documents, and competitor analysis.
Profiel
- Solid experience in opportunity qualification, pre-call planning, call control, and time management.
- Success in qualifying opportunities involving multiple key decision makers.
- Strong problem identification and objection resolution skills.
- Able to build and maintain lasting relationships with customers.
- Excellent listening skills
- Self-motivated, with high energy and an engaging level of enthusiasm.
- Ability to work individually and as part of a team.
- High level of integrity and work ethic
- Experience with customer relationship management software, such as: CRM, Outlook, LinkedIn, Highspot, Bambu
- Excellent presentation and communication skills (written & verbal) essential
- Database management (ability to mine and use data to support sales efforts)
- Excellent time/project management skills required strong telephone presence
- Skilled in Windows PC environment, especially with presentation design
- Shows strong inclination for learning agility
- Demonstrates ability to interact effectively with staff and clients at all levels
Aanbod
- A full time position
- A mid term mission (minimum 3 months, extendable to 6)
- Location : Brussels and Krainem (home office possible after training)
- You will work as an external cosultant via our Bright Plus Outsourcing Solutions service.
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