Customer Care Representative English/German
Functieomschrijving
- Manage the order-to-cash process for your customer region, ensuring excellent service delivery and follow-up.
- Serve as the single point of contact for customer inquiries, proactively addressing concerns to exceed expectations and deliver premium care.
- Handle calls professionally, offering detailed information on logistics, products, and commercial policies.
- Address and resolve complaints from start to finish, collaborating with various departments to enhance the customer experience.
- Document customer interactions, inquiries, complaints, and actions taken for seamless follow-up.
- Engage in team improvement projects to drive collective success.
Profiel
Aanbod
- Competitive base salary reflecting experience and skills.
- Ongoing professional development opportunities.
- Employee assistance programs for health and well-being.
- Opportunities for career advancement and growth.
- Flexible work arrangements, including remote work options.
Praktische informatie
Adele Demeire
Toon nummer
Bastion Tower
Marsveldplein 5
Place du Champ de Mars 5
1050 Brussels
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