The company is an independently owned company with headquarters in Geneva, Switzerland and a global presence.
Our +2,500 professionals in 60 offices and 31 countries work with clients across Europe, the Americas, Asia-Pacific, India, the Middle East and Africa.
Our business is founded on the human insight: When people come together magic happens. The company was founded in 1987 by Roger Tondeur & Ursula Wigert with the vision on creating strong connections between real people, in real places, in real time.
Our +2,500 professionals in 60 offices and 31 countries work with clients across Europe, the Americas, Asia-Pacific, India, the Middle East and Africa.
Our business is founded on the human insight: When people come together magic happens. The company was founded in 1987 by Roger Tondeur & Ursula Wigert with the vision on creating strong connections between real people, in real places, in real time.
Event Customer care coordinator
Functieomschrijving
Executive Management & Coordination :
Membership Operations
Communication & Marketing
In collaboration with our Marketing Professionals:
Project Management
- Support executive leadership of the organisation and coordination of virtual and in person meetings, including attendance and reporting
- Organisation of the client’s annual meeting and other smaller events
- General administrative tasks including oversight membership (in close collaboration with the Customer Care Unit) and election processes, database maintenanc
- Collaborate closely with the Customer Care Unit on all delegate/member communication including but not limited to membership renewal, event announcements, etc.
- Collaborate with the Manager on budgeting and financial reporting
- Support to and collaborate with the Finance Team
Membership Operations
- Support in development and maintenance of the membership database, membership renewals and new membership campaigns in close collaboration with the Customer Care Unit and Marketing Professionals
- Assistance to members for potential questions and information
- Advising and reporting to association executive(s) when timely
Communication & Marketing
In collaboration with our Marketing Professionals:
- Update content on the association’s website and various social media channels
- Coordination and maintenance of the members only area
- Coordination of marketing suppliers (design/collateral production – if applicable)
- Communicate and collaborate with the Marketing Professionals for the promotion of the client’s events and activities
Project Management
- Coordinate the various initiatives undertaken by the association
- Support the Manager in the development of (financial) reporting to the board members
- Collaborate closely with the PCO Project Manager and CSU responsible in regard to the registration, participation, membership linked to the event activities
- Travel onsite to assist in the delivery of the event activities of the client in close collaboration with the PCO team (if timely)
- Support in the financial reconciliation of attendance and revenues
- Subscribe the coordination of publications in specialised journals
Profiel
Required experience, skills and abilities
- Eligible to work in EU
- Minimum Level: University Graduate
- Previous working experience of a minimum of two (2) years for an international organisation;experience working for a scientific association is a plus
- Excellent verbal and written communication skills (English- level C1); additional European languages are considered a plus
- Assertive, proactive, and client-centric, ability to liaise easily with various stakeholders (i.e.: client facing)
- Quick learner and easily adapt to a fast-paced environment, agile and committed especially in busy periods
- Time management skills are part of your DNA, you prioritise easily, organised and quality focused you work independently
- Multicultural sensitivity and are problem-solving minded
- Proficient in the Microsoft Office package (Word, Excel, PPT, TEAMS)
- Willing to travel all around the world (in respect of sanitary restrictions)
- You are available to join the team rapidly
Aanbod
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Van € 2.000 tot € 2.400 per maand
We offer
The opportunity to work in an international and dynamic environment with multi-cultural colleagues. A full-time job (40h/weeks with 12 recuperation days per year). A competitive salary package which includes:
We are not just offering a job but challenging career opportunities for talented and motivated candidates who have a commitment for excellence and focus on quality service delivery.
The opportunity to work in an international and dynamic environment with multi-cultural colleagues. A full-time job (40h/weeks with 12 recuperation days per year). A competitive salary package which includes:
- meal vouchers,
- hospitalization insurance
- group insurance (pension)
- continuous learning & development opportunities via our Institute
- (online & offline L&D suites)
- open-minded company with room for creativity & innovation
We are not just offering a job but challenging career opportunities for talented and motivated candidates who have a commitment for excellence and focus on quality service delivery.
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