Team Leader Customer Service
Functieomschrijving
- Leading, guiding and monitoring all Professionals CS in the segment Agriculture
- Harmonize processes customer service to the different interfaces of the other departments & sites, on time delivery of FG
- Personal and vacation planning (management of workload in the team)
- Administrative support for the sales force, support calculation of bonus
- Maintenance of customer related data in SAP
- Establish regular meetings with the customer service team to provide support, discuss issues and solutions
- Ensure the service is operating accurately and in compliance with the processes
- Generate different reports (e.g. OTIF) and provide regular updates to senior management
Profiel
- Successfully completed commercial education
- At least 5 years professional experience in an international environment
- Proven customer support experience or experience as a client service representative
- Good understanding of sales processes and internal interfaces
- Strong expertise in ERP systems, preferably SAP, and customer service software
- Strong communication skills
- Organizational and planning skills
- Fluent language skills in German and English
- Travel between Belgium and Germany on a quarterly basis
Aanbod
- Groepsverzekering
- Maaltijdcheques
- Individuele hospitalisatieverzekering
- Eco Cheque
- Thuiswerk
Attractive remuneration package
· group-insurance. This insurance includes: Ø Build up an extra legal pension Ø Death Risk Insurance Ø Disability Insurance
· Hospitalisation insurance
· Possibility of mobile working
· Individual training, further education and training opportunities
· Family environment with international flair
· group-insurance. This insurance includes: Ø Build up an extra legal pension Ø Death Risk Insurance Ø Disability Insurance
· Hospitalisation insurance
· Possibility of mobile working
· Individual training, further education and training opportunities
· Family environment with international flair
Praktische informatie
Are you interested in joining our team? Then apply online via our RKW application portal indicating you notice period and salary expectations. The job is limited for 2 years. Do you have questions? Send us an email to Open sollicitatieformulier
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