The company is an independently owned company with headquarters in Geneva, Switzerland and a global presence.
Our +2,500 professionals in 60 offices and 31 countries work with clients across Europe, the Americans, Asia-Pacific, India, the Middle East and Africa.
Our business is founded on the human insight: When people come together magic happens. It was created with the vision on creating strong connections between real people, in real places, in real time.
Our +2,500 professionals in 60 offices and 31 countries work with clients across Europe, the Americans, Asia-Pacific, India, the Middle East and Africa.
Our business is founded on the human insight: When people come together magic happens. It was created with the vision on creating strong connections between real people, in real places, in real time.
Event Customer Care Coordinator
Description de la fonction
Are you a people person with a passion for events? Do you excel in delivering exceptional customer service?
We are recruiting for the position of an Event Customer Care Coordinator.
Registration, Travel & Finance – Events
Project Management Assistance
Membership Management Assistance
Abstract and Speaker Management
Communication
We are recruiting for the position of an Event Customer Care Coordinator.
Registration, Travel & Finance – Events
- Coordinate registrations for several events and congresses
- Coordinate all travel bookings upon client’s request (hotel/airport transfer)
- Participate at the event’s delegate communications (hotel booking and practical information)
- Creation of rooming lists as well as follow-up closely with hotel suppliers
- Responsible for registration & travel archiving (GDPR compliant)
- On-site registration support
- Coordinate invoicing of delegates and follow up with the accounting department for payment reconciliation
- Provide financial reports for travel & accommodation on a regular basis
- Follow up with invoicing & reporting with the travel agencies
Project Management Assistance
- Assist the Manager on delivering projects & events, speakers and programme management
- Provide support the on-time delivery of online or F2F congresses and conferences
- Understand and coordinate virtual event platforms, web conferences and live streams
- Advocate a high level of service attitude and professionalism, which includes industry knowledge and understanding
- Respect timelines and critical dates and related action items
- Manage a specific part of a project (e. g.: hotel, registration, sponsorship, exhibition, abstract, etc.), or an entire project
- Work without constant intervention from the Customer Care Manager (manage one-self) & prioritise tasks and projects
- Assist with all source project-related third-party suppliers appropriately and effectively, in line with our procurement guidelines
- Ensure operational excellence and be 'Quality Obsessive'
Membership Management Assistance
- Be in charge of own projects with regards to Membership Management
- Import new records, keep track of new/renewed Members in the membership portal
- Set up new membership portals for new clients in the membership portal
- Create, update, follow up on invoices in the membership portal
- Assist the members in case of any questions/updates
- Import new records, keep track of new/updated CEU’s in the membership portal
- Set-up, send out of all communication in the membership portal
Abstract and Speaker Management
- Coordinate speaker and abstract management for several events & congresses and conferences
- Build abstract submission platforms according to the client’s needs and follow up on reviewing and selection processes
- Create and plan speaker communications
- Oversee communication, such as email and social media interactions, with potential speakers.
- Ensure a smooth collaboration between conference secretariat and speakers, providing and collecting all necessary information/deliverables
- Facilitate creation of conference programme by coordinating and centralising speaker and abstract management information to client, account manager, project manager and/or programme manager
- Onsite speaker management
- Post-event evaluation and follow-up with all stakeholders
Communication
- Articulate and revise all communication linked to the event (i.e.: participant confirmation, etc.)
- Build the registration website according to the given instructions (i.e.: content)
Profil
You are a great match if:
- You are eligible to work in the EU
- You hold a Bachelor or Master’s degree in Business Management, including but not limited to Event, Hospitality, Tourism Management and Corporate communication or other relevant studies
- You have a minimum of two years’ experience in similar function or relevant industry
- Your English verbal and written communication skills are excellent; any additional European languages will be a plus
- You are assertive, proactive, and client-centric
- You have an eye for detail and are problem-solving minded
- You are flexible, agile and committed especially in busy periods
- You are allowed to travel abroad
Offre
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€ 2.300 par an
You will work in a young, dynamic, international company in the field of communication.
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