ITS Technician

Purpose of the role:
The ITS Technician is an important part of the school's ITS team, dedicated to supporting both students and teachers with their IT needs. This includes providing assistance with software and hardware issues, ensuring that all technological resources are functioning optimally. By being a collaborative team player, the ITS Technician will contribute to maintaining a high standard of IT support, ensuring a seamless and efficient technology experience for the entire school. Areas of responsibilities: Software and Networking

• Installation, customisation and maintenance of software application packages both on the network and on stand-alone machines; removal of redundant material.
• Some network management tasks: assisting in setting up user access rights, policies, profiles, printer queues, device configuration, making regular backups.
• Maintaining the software and hardware database.
• Implementation of appropriate procedures to keep the school virus-free.
• An excellent understanding of the OSI model along with ITIL/PRINCE2 methodologies.
• Sound knowledge of Microsoft Windows operating systems.
• Sound knowledge of macOS and iOS operating systems.
• Sound knowledge of Office 365.
• Some Linux experience would be useful.

Hardware

• Ensuring the correct working of all classroom and conference room setups.
• Setting up new workstations (desktops, laptops and tablets) and any necessary peripheral devices.
• Maintaining the hardware database (Alloy Asset Navigator).
• Installation of network equipment and maintaining hardware in the field in ways that optimize performance.
• Day to day maintenance and troubleshooting.
• Liaising with hardware service agents to ensure that repairs which cannot be dealt with "in house" are carried out quickly and efficiently; packing and returning faulty units, checking and installing repaired items.
• Setting up Projectors, Interactive Boards and Active Panels.
• Manage the configuration and deployment of Apple iPads and Student assigned Windows 10 laptops.
• Familiar with ISO/IEC standards, best practices and limitations of A/V equipment.
• Setting up Miracast, Promethean ActivConnect, AppleTV and similar technologies.
• Maintaining and configuring AV automation systems such as Crestron.

Helpdesk Support

• Managing the ITS telephone helpdesk and incoming tickets.
• Providing end user support in the classroom.
• Updating the central Knowledge Base.
• Working as part of a dynamic team.
• Eagar to learn with a desire for knowledge in this ever-changing environment.
• Overseeing the student 1-1 school laptop program (Years: 7,8,9) working directly with students, staff and service agents.
• Individual specialisations and specific project assigned work.

The post holder may be required to perform duties other than those given in the job description for the post. The particular duties and responsibilities may vary from time to time without changing the general character of the duties or the level of responsibility entailed. “The British School of Brussels is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.” (with reference to the most recent KCSIE) BSB is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our community

The Person:

• Commitment to the BSB Guiding Statements
• Committed to achieving the best at all times for BSB students
• Belief that in learning and in life more is achieved together than alone
• Committed to the safety and wellbeing of BSB students.

Qualifications: Bachelor’s or higher degree in computer science, engineering, or information technology or related courses. Experience: Minimum of 5 years in IT, with substantial expertise in network infrastructure, server management, and virtualisation technologies. Audio/V Skills

• Experience in supporting/maintaining applications and database systems.
• Expertise in scripting languages and programming.
• Excellent knowledge of Microsoft Office 365
• Experience in training
• Excellent problem solving skills
• Excellent communication skills, both written and verbal, to effectively convey information and collaborate with diverse teams.

Desirable

• ITIL/PRINCE2
• Excellent knowledge of Database Servers (SQL Server, DB2, MySQL, Access) with emphasis on experience in SQL Reporting Services
• Programming Skills: Python, Java, C++, PowerShell
• Cloud (Azure)
• Crestron and/or A/V automation systems programming/configuration.
• Audio / Visual technology specialisation with focuses on equipment, as well as installation, operation, and maintenance best practices