This company is a major player in the Life Science industry, boasting an impressive workforce of over 10,000 employees worldwide. Committed to innovation and excellence, it has a solid reputation for delivering the highest-quality services to its clients.
The main responsibilities for a Customer Support Specialist:
- Manage inbound emails from customers and the Sales team to ensure accurate order processing.
- Handle outbound communications with the Sales team to address questions and resolve issues.
- Order Processing and Management: coordinate delivery schedules, confirm billing details, and ensure data accuracy throughout the order processing stage. Handle cancellation requests and process credit transactions.
- Administrative Support Collaboration with Field Teams.
- Contribute to creating a positive and inclusive work environment.
- Participate in team meetings and trainings.
A successful Customer Support Specialist should have:
- Previous experience in customer service or customer care is highly valued.
- Displays tenacity and dedication to resolving customer issues to their satisfaction, taking full ownership and accountability for delivering effective solutions.
- Possesses excellent communication skills in English, Spanish, and Italian; knowledge of French is an advantage.
- Excels at multitasking and problem-solving, with a process-oriented approach to track and anticipate customer needs.
- Adapts communication style to suit the customer's personality, ensuring a positive and personalized service experience.
- Proactively identifies and resolves potential downstream issues, prioritizing accuracy over speed.
- Proficient in Microsoft Office, particularly Outlook, Excel, and Word.
- Demonstrates a strong team-first mindset and a collaborative attitude.