This organisation is a leading player in the FMCG sector, employing over 5000 people globally. They are well-established, operating in over 50 countries, and have a significant presence in Brussels where this role is based. They are renowned for their commitment to quality and excellence in customer service.
Support Coordinator - Brussels - International company - FMCG
Job description
- Provide top-notch customer service by effectively managing customer inquiries and complaints.
- Coordinate with team members to ensure smooth operations and optimal performance.
- Track and report on customer interactions to identify areas for improvement.
- Maintain a high level of product knowledge to provide accurate information to customers.
- Manage customer accounts efficiently, ensuring that all information is accurate and up to date.
- Work closely with other departments to resolve customer issues promptly.
- Participate in team meetings to discuss strategies for enhancing customer satisfaction.
- Adhere to company policies and procedures while performing daily tasks.
Profile
A successful Support Coordinator should have:
- A strong educational background, or 3 years of relevant experience within Customer Service functions.
- Excellent communication skills in English and French, both written and verbal. Dutch is a plus.
- The ability to work effectively in a team and contribute to its success.
- A customer-focused mindset with the ability to resolve complaints efficiently and effectively.
- The ability to manage multiple tasks and work well under pressure.
Offer
-
From € 3.150 to € 3.850 per year
- A competitive monthly salary.
- A supportive and collaborative work environment in the heart of Brussels.
- Opportunity to work in a globally recognised company in the FMCG.
- Temporary role with a conversion to permanent after 6 months.
Practical information
Page Personnel Belgium
Eleonore Bassine
Show number
Bastion Tower
Marsveldplein 5
Place du Champ de Mars 5
1050 Brussels
Eleonore Bassine
Show number
Bastion Tower
Marsveldplein 5
Place du Champ de Mars 5
1050 Brussels
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