Experienced Customer Advisor (M/F/X) - B2B - Brussels
- Page Personnel
- Brussels
- Interim
From € 2.800 to € 3.200 per month
- You are responsible for a portfolio of clients and handle their requests via email and phone.
- You resolve complex cases (client incidents, complex requests, complaints, closure of loops) by...
Customer Fulfilment Representative - Brussels - Media Sector
- Page Personnel
- Brussels
- Permanent
From € 3.500 to € 4.500 per year
- Process and verify customer orders accurately.
- Coordinate with logistics and inventory teams for timely fulfilment.
Customer Service order to cash (M/F/X) - Brussels
- Page Personnel
- Brussels
- Permanent
From € 3.500 to € 4.000 per year
-
Benefits- Meal vouchers
- Smartphone
- Eco Cheque
- Training
- Additional paid leave
- Addressing Customer Inquiries: Responding to customer queries, concerns, and requests through...
- Problem Resolution: Effectively resolving customer issues by providing solutions, troubleshooting...
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Experienced Customer Advisor (M/F/X) - B2B - Brussels
As an Experienced Customer Advisor, you contribute to the success of our customers by making their interactions as easy, fluid, fast and efficient as possible.
My client is a leading B2B services provider in Brussels.
Experienced Customer Advisor (M/F/X) - B2B - Brussels
Job description
- You are responsible for a portfolio of clients and handle their requests via email and phone.
- You resolve complex cases (client incidents, complex requests, complaints, closure of loops) by addressing their issues quickly and efficiently.
- You collaborate with account managers to manage your portfolio of key accounts (client meetings, onboarding, incident management, client requests).
- You share client feedback internally to improve the way of working and identify possible improvements.
- You share client feedback with the training and quality department to enhance the first-call resolution and client satisfaction.
- You escalate to your supervisor and the customer service manager when incidents impact your account portfolio.
- You manage the onboarding process of new key clients and new products in collaboration with the sales, CX, and operations departments.
Profile
- You speak and write perfectly in both Dutch and French.
- You have a minimum of 3 years of experience in customer service.
- You have experience with larger accounts.
- You are customer-oriented and handle all requests with integrity.
- You possess strong communication and collaboration skills.
- You are motivated and results oriented.
Offer
-
From € 2.800 to € 3.200 per month
- A competitive salary with a range of additional benefits.
- You will join a pleasant working environment within a dynamic team.
- A workplace located near Brussels Central Station.
- Quality of work life: hybrid working, a balance between professional and personal life and a dynamic work-space (brand-new office)
Practical information
Page Personnel Belgium
Eleonore Bassine
Show number
Bastion Tower
Marsveldplein 5
Place du Champ de Mars 5
1050 Brussels
Eleonore Bassine
Show number
Bastion Tower
Marsveldplein 5
Place du Champ de Mars 5
1050 Brussels
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