Customer Service Representative OTC - Wavre

My client designs and produces a wide range of access control systems for pedestrians, vehicles and passengers.

• Management of a customer portfolio


• Prepare quotes and send them to the customer or sales manager


• Provide support to the sales department for all information concerning the monitoring and management of files


• Control, process and launch orders for spare parts and complete equipment after collecting all the technical and commercial documents and data necessary for the proper execution of the order


• Assist the sales director in the preparation of commercial offers and the reading of sales contracts


• Keep files up to date in the ERP system


• Manage the invoicing of customer files and ensure compliance with the conditions set by finance.


• Point of contact: you are the client's main contact for questions related to the follow-up of a file (production deadlines, transport, etc.)


• Monitoring the progress of files until delivery of materials (coordinate shipments of orders)

• Bachelor's or master's degree with commercial or technical direction.


• First experience in a similar position (customer contact & order processing).


• Excellent knowledge of Dutch and French (min. B2). Knowledge of other languages ??is a valuable asset.


• Good knowledge of the industry and technical products


• Mastery of MS Office and knowledge of an ERP system

But above all you are:

• Good communicator who communicates easily with different members of the company


• Dynamic and proactive: you are not afraid to take initiatives and develop your knowledge.


• Customer-focused and solution-oriented.