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Customer Care Officer German-speaking Market
Functieomschrijving
Commercial drive? check! You'll obviously seek and deal with client inquiries as a true expert, providing the highest levels of customer service. Hands-on problem-solver? Double-check! We're talking handling sales and rental projects from start to finish. You're the trustworthy ShowTex face for your clients and a supportive and cheerful colleague for the team. Looking for a hands-on, creative job in Sales and Customer Service? Search no further. Our Sales and Customer Care team handles incoming sales and rental inquiries, both by phone, email or in person in our showroom and offices in Zwijndrecht. As part of this team, you will be particularly responsible to support the German market (in German ) Furthermore, you will get the chance to develop your own portfolio of clients (Belgian or international) and support other Belgian and international colleagues if needed. You deal with customer inquiries as a true expert, providing the highest level of customer service, and developing new businesses for our range of products and services. You communicate with clients, head technicians, design and engineering bureaus to discuss on-going quotes, present & future projects and to build long-term relationships. You make accurate price estimates, provide and discuss samples and follow up with your customer from quote to order, delivery and after-sales. All departments are there to help you with the various production stages: warehouse, sewing workshop, technical team, transport department… All in all, in consultation with the client, you find creative, cost-effective solutions for dreams, ideas and challenges, to make sure the looks created are not only beautiful but also efficient and high quality.
Profiel
Native or bilingual in German. Good knowledge of English/NL. Previous experience in a sales role or in a function in the cultural, event or textiles sector is highly appreciated Solid mathematic and geometric insight (you can visualize how things will look like even in an empty space) DIY enthusiast and hands-on person - not afraid to roll up your sleeves Computers are your loyal friends and ideally you have had some experience with Navision / Business Central or other ERP software Resourceful and fast-paced; Friendly and polite, also in stress situations Optimistic and motivated team player with great communication skills and organizational skills, able to meet deadlines
Aanbod
ShowTex is more than just an ordinary company. We never say "impossible" and will always team up to find the best solution possible to just do it. This mindset has kept us at the top of a very competitive industry for over 40 years. And what about you? You have a front-row seat in this unique story and will join a passionate team that makes ShowTex the industry reference every day. Eventually, you will work together with dedicated colleagues all over the world. Working close to home in the headquarters of a world leader? You don't get that opportunity every day. Your workplace is 'where the magic happens', so in addition to abstract thinking, you also have direct impact and visible results. When you take your friends or family to a theatre, concert, amusement park or museum, you will more than once say "Look, I worked on that". There's no I in ShowTex. Besides creativity and innovation, we take teamwork very seriously. We always think about the best solution together and take immediate action. Above all, stay yourself, because it spices things up! Discover the uniqueness and personal stories of the rest of your colleagues. Did you know that ShowTex employs 39 nationalities speaking 43 different languages? Diversity and inclusion are no buzzwords over here. They are an actual part of our DNA.
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