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Customer Journey Manager - International Institution - Brussels
As Customer Journey Manager, you will oversee the admissions process.You will manage a team of 3 people.
Our client is an International Institution in Brussels.
Customer Journey Manager - International Institution - Brussels
Job description
As Customer Journey Manager, your main responsibilities will be to:
- Oversee the entire admissions process, including nurturing the sales funnel at all stages, ensuring the best family experience journey and customer service.
- Regularly review the admission process to identify pain points and implement innovative ideas to enhance the overall onboarding journey and customer experience.
- Lead a team of 3 people to ensure swift handling of all inquiries.
- Serve as the first point of contact, and effectively communicate with prospective families to ensure they receive accurate and timely information and advice regarding admission.
- Collaborate closely with the Communications team to develop lead-generation initiatives to meet enrollment targets.
- Work with the finance team on financial aid and scholarship processes.
- Collaborate with the Communications team to review and develop effective communication templates, marketing collaterals, and surveys to ensure smooth and effective communication with families.
- Lead and prepare comprehensive reports based on data analysis and provide recommendations to improve the admission process and customer excellence.
- Ensure the database is up-to-date, accurate, and effectively utilized for tracking.
- Create, plan, and implement innovative programs or recruitment events to promote the institution to prospective families and partners.
- Develop and nurture deep relationships with feeder institutions, international corporations, government entities, and relocation agencies to maximize enrollment and retention.
Profile
The successful candidate will have the following qualities:
- A strong ability to build customer advocacy, client loyalty, and retention.
- Excellent customer experience skills, with significant experience in the B2B service sector
- Fluent in English. French and/or Dutch is an asset
- Proven record of achieving outreach strategies and driving growth in a competitive market.
- High competency in using a range of IT systems, including data analytics tools and CRM systems.
- Strong data management and analytical skills, with proficiency in technology for accurately analyzing admissions data and generating reports.
- Ability to leverage insights to inform decision-making and improve performance.
- Capability to operate at a strategic level while ensuring the translation of strategy into clear, measurable deliverables.
- Strong leadership skills to manage a small team effectively and work in cross-functional teams.
- Ability to work well under pressure, being target and results-driven.
- A commitment to innovation as a strategy for continuous improvement.
Offer
-
From € 70.000 to € 90.000 per year
- An opportunity to be part of a dynamic, inclusive community dedicated to educational excellence.
- Competitive salary and benefits package.
- Professional development opportunities and support for continuous improvement.
- A collaborative and innovative working environment.
Practical information
Michael Page Belgium
Simon Verniers
Show number
Bastion Tower
Marsveldplein 5
Place du Champ de Mars 5
1050 Brussels
Simon Verniers
Show number
Bastion Tower
Marsveldplein 5
Place du Champ de Mars 5
1050 Brussels
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