The companyThe Fujifilm Advanced Print Technology Centre (APTC) provides training and demonstrations on digital printing solutions. A rich range of wide-format printers is central to this. The APTC is part of Fujifilm Belgium, is based in Zaventem and fulfils a central, European function within the Fujifilm Europe group on behalf of all sales entities. About 40 people work on the site in Zaventem, mainly Belgian employees but other nationalities are also active. The main working language is English.
The team
We are the Fujifilm second line support team (10 enthusiastic employees) on digital printing in the region of EMEA and supporting the related products and network. We provide technical expertise to assist introducing new printing machines into the market and helping to identify and resolve technical issues during the lifecycle of those products. The goals of the Technical Support function are to steer Fujifilm towards increased levels of customer satisfaction and profitability. After providing you with intense training on the products, part of this job will be, beside supporting machine installations to analyze, manage and improve the quality and service performance of those products. As well as conducting training and workshops for, technical community in Europe to enable best in class product support. This is done with very close communication between some end users, the local support teams and Fujifilm Japan. Your main responsabilities:
- Provide technical 2nd level escalation support for internal and external service network in Europe, from remote or on-site.
- Manage and support products throughout their lifecycles to Fujifilm subsidiaries and distributors, including new product launch support.
- Utilising and implementing new service and support tools, like remote support and collaboration tools, to the service community in Europe for continuous improvement.
- Responsibility for Knowledge Management in the technical area. This includes creation and distribution of technical bulletins and assistance and guidance for the creation of new knowledge articles in the Fujifilm knowledge base.
Do you have very high technical aptitude, problem-solving skills and excellent troubleshooting skills to diagnose technical problems? Do not hesitate to apply!
- Strong knowledge of Electromechanics.
- Good IT skills: you analyse software or other IT problems and try to solve them while actively thinking about ways to prevent problems and provide users with good service.
- Very good ability to collaborate, communicate, and adapt within an international team context.
- Prepared to frequently travel abroad.
- You actively think about ways to prevent problems and provide users with good service.
- Ability to work autonomously and prioritise workload, and also a team player.
- Do you speak fluent English? Yes please!