Customer Service Assistant

Location of work is 3001 Leuven.

For one of our customers located at the Researchpark Haasrode in Leuven, we are looking for a Customer Service Assistant. As a Customer Service Assistant you are the primary contact between the business and its customers (sales offices, dealers, …).

• You will have to manage orders in SAP


• Contact the markets, where needed to assure a timely and correct delivery to customers.


• You will report to the Coordinator Customer Relations, being part of the Sales Department of GC Europe NV.

Main responsibilities:

• Entering sales orders in our SAP system


• Ensuring that customers have correct information at all times regarding orders, delivery times and availability of products


• Contacting the customer to coordinate priorities and timings if necessary


• Executing the administration of returned goods


• Releasing customer orders to deliveries


• Preparing and sending invoices


• Preparing customs documents


• Complaint handling (replacement, communication to the customers)


• Creating & updating masterdata in SAP for deliveries

Who are looking for? Before submitting your candacy be sure to tick of ALL of the boxes....

• Very good knowledge of English and Dutch, French and German is a plus


• Knowledge of Sales & Distribution in SAP is a plus


• Customer service experience is a plus


• Positive and customer-oriented attitude


• Strong communication and organizational skills