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Internal Customer Support Specialist

  • ABB
  • Gand
  • Durée indéterminée
  • Recommending appropriate solutions for internal customer requests and coordinating with related...
  • Initiating customer feedback loops in regular intervals by following commonly agreed processes,...

Customer Service Agent (H/F/X) - Assurances

  • Page Personnel
  • Plusieurs régions
  • Gérer les demandes des clients et les aider à résoudre leurs problèmes ;
  • Fournir des informations précises sur les produits et services d'assurance ;

Client Mystère - Bruxelles

  • Q jobs
  • Erpe-Mere
  • Intérim
Vous nous aidez à garantir la qualité des services de plusieurs sociétés en réalisant des visites mystères.

Conseiller commercial

  • Asap Belgium
  • Renaix
  • Intérim option contrat fixe
Vous agissez en tant que lien de communication central pour nos clients (et en interne) et vous traitez les appels/demandes entrants (par téléphone,...
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Internal Customer Support Specialist

Durée indéterminée, Temps plein
En ligne depuis 13 jours sur Jobat.be
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.

Internal Customer Support Specialist

Description de la fonction

In this role, you will have the opportunity to act as the first point of contact for ABB internal customers, with the intention to make the factory in Evergem an easy and trusted choice to do business with. Each day, you will provide internal customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinate with relevant resources to have complete case ownership. You will also showcase your expertise by improving customer experience and first contact to cash transition rate and creating more business opportunities.

This role is contributing to the new injection molding manufacturing site Evergem that is producing power distribution enclosures which serve as protective housings for electrical distribution components such as circuit breakers, fuses, switches, and meters, ensuring the safe distribution, metering and control of electricity throughout residential, commercial and industrial buildings.

You will be mainly accountable for:

  • Recommending appropriate solutions for internal customer requests and coordinating with related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, and invoice) is in place.
  • Initiating customer feedback loops in regular intervals by following commonly agreed processes, understanding their satisfaction level, and identifying areas of continuous improvement.
  • Supporting the regular maintenance of contact lists, routing tables, and information on internal/external pages.
  • Assisting the business in outbound activities like marketing campaigns and providing follow-the-sun or face-to-face customer interaction services.

Profil

  • Experience in a internal or external customer service department in an international company e.
  • Good sense of responsibility to take ownership of requests.
  • Enthusiastic, organized, and accurate.
  • Customer-friendly, service-minded, and a good team player.
  • Outstanding communication skills and problem-solving abilities.
  • Good command of Dutch, French, and English, both spoken and written; French is a plus.
  • Familiar with Microsoft applications such as Excel and Word.
  • Knowledge of SAP is a plus.

Offre

ABB Smart Buildings enables optimization of energy efficiency, safety, security and comfort for any building type, through new installations or retrofit solutions. The Division offers integrated digital technologies to control HVAC, lighting, shutters, and security, in addition to energy distribution solutions including DIN rail products, enclosures and emergency lighting through to industrial plugs and sockets and conventional wiring accessories, accommodating for single family homes, multiple dwellings, commercial buildings, infrastructure and industrial applications. The Division’s highly innovative technologies and digital solutions serve rising global demand among real estate developers, owners, and investors for smart building technologies that optimize energy distribution and building automation. The scalable solutions aim to deliver significant sustainable and financial benefits, meeting social and environmental demands, while being able to address even the most complex of customers’ carbon reduction strategies.
We value people from different backgrounds. Could this be your story? Apply today or visit Afficher le site web to read more about us and learn about the impact of our solutions across the globe. #MyABBStory
Please contact Patrick Brahm, Talent Partner, Gipsweg 15 bus H 9940 Evergem, Belgium or Afficher l'adresse e-mail for additional information.
The work model for the role is: onsite (Linkedin #onsite)

Publication ID: BE93538213_E1
Type de fonction :
Secteur :
Lieu de travail
Exigences
Expérience limitée (< 2 ans) Néerlandais, Anglais, Français

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