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Internal Customer Support Specialist
Description de la fonction
This role is contributing to the new injection molding manufacturing site Evergem that is producing power distribution enclosures which serve as protective housings for electrical distribution components such as circuit breakers, fuses, switches, and meters, ensuring the safe distribution, metering and control of electricity throughout residential, commercial and industrial buildings.
You will be mainly accountable for:
- Recommending appropriate solutions for internal customer requests and coordinating with related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, and invoice) is in place.
- Initiating customer feedback loops in regular intervals by following commonly agreed processes, understanding their satisfaction level, and identifying areas of continuous improvement.
- Supporting the regular maintenance of contact lists, routing tables, and information on internal/external pages.
- Assisting the business in outbound activities like marketing campaigns and providing follow-the-sun or face-to-face customer interaction services.
Profil
- Experience in a internal or external customer service department in an international company e.
- Good sense of responsibility to take ownership of requests.
- Enthusiastic, organized, and accurate.
- Customer-friendly, service-minded, and a good team player.
- Outstanding communication skills and problem-solving abilities.
- Good command of Dutch, French, and English, both spoken and written; French is a plus.
- Familiar with Microsoft applications such as Excel and Word.
- Knowledge of SAP is a plus.
Offre
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Please contact Patrick Brahm, Talent Partner, Gipsweg 15 bus H 9940 Evergem, Belgium or Afficher l'adresse e-mail for additional information.
The work model for the role is: onsite (Linkedin #onsite)
Publication ID: BE93538213_E1
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