Your missionIn this role, you support the daily operational management and capacity optimization. You take a leading role within the control room to guide decisions, identify bottlenecks, and collaborate with various teams. Additionally, you perform in-depth analyses on the usage of lockers and post points, focusing on how they contribute to profitability. You ensure clear, data-driven insights that improve capacity usage and operational performance in the long term.
Tasks and ResponsibilitiesOperational management and control room involvement
- Active role in the control room to make real-time adjustments for daily capacity challenges and manage incidents.
- Monitor and analyze real-time data for lockers and post points, with recommendations for adjustments and improvements.
Data analysis and profitability insights
- Conduct analyses to provide insight into the impact of asset usage (lockers and post oints) on profitability and costs.
- Prepare reports summarizing financial and operational performance, presenting key KPIs for strategic decision-making.
Capacity forecasting and optimization
- Collaborate with the team to make data-driven forecasts about capacity needs based on historical data, seasonal trends, and expected peak moments.
- Develop strategies for optimal use of lockers and post points, focusing on customer satisfaction and cost control.
Stakeholder management and multidisciplinary collaboration
- Serve as a bridge between the Capacity Management Team, operations, and commercial teams, aiming for alignment and improvement in capacity usage.
- Support multidisciplinary projects, providing clear insights into capacity challenges and their impact on the company's profitability.
Process improvement
- Identify operational improvements based on daily steering data and develop proposals that contribute to efficient capacity management.
- Propose innovative methods for capacity and cost optimization, both short-term and long-term.
Presentation and visualization of results
- Develop impactful presentations and reports that present meaningful insights on capacity usage and profitability to stakeholders.
- Communicate analyses clearly, making complex operational and financial data understandable for various teams.