Service desk Engineer

Who are you in our On IT! Story? You are crucial because you ensure the smooth operation of technical systems, quickly resolving issues to minimize downtime.Your expertise helps maintain customer satisfaction by providing timely and effective solutions. Additionally, you play a key role in improving products and services through feedback and troubleshooting insights.

• Expertise:
  Continuously updating their knowledge of the latest technologies, tools, and best practices to provide the most effective solutions.
  A broad knowledge of Cloud and virtualization, networking, customer support,security and vendor management.
• Collaborationandcommunication:
  Working closely with development, operations, and product teams to ensure seamless integration and functionality of systems and applications.
  Communicating with other support engineers to manage workloads, share knowledge, and ensure consistent and high-quality support across the team.
• Innovation and improvement:
  Identifying and implementing improvements to support processes and workflows to increase efficiency and effectiveness.
  Proactively suggesting and developing new tools, scripts, or methods to automate repetitive tasks and improve system performance.
  Gathering and analyzing feedback from customers and internal teams to identify areas for improvement in products and servicesand working with development teams to implement these enhancements.

• Education
  Bachelor’s degree in Computer Science, Information Technology or a related field.
• Experience
  Proven experience in a service or systemengineeringrole.
• Skills
  Strong understanding of ITIL processes and service management frameworks.
  Excellent communication and interpersonal skills.
  Strong problem-solving and analytical skills.
  Fluent in NL/FR/UK