Service Desk Engineer
Functieomschrijving
After an internal training period, you will be part of the Support Team responsible for the technical support of our international customers.
- You work in shifts from Monday to Friday: 06:00-14:30 and 13:30-22:00.
- You will be responsible for the accurate administrative follow-up of customer inquiries.
- On a daily basis, you will interact (via email and telephone) with terminal operators, maintenance personnel and technicians worldwide.
- You will resolve technical inquiries within the agreed timings and escalate further where needed.
- You are the first point of contact for customers in case of a defect, outage or problem.
- You are a good listener who is able to identify customer needs. You feel comfortable further inquiring a customer to clearly identify the issues.
- If you cannot resolve a customer inquiry yourself, you will discuss this internally, and provide customer feedback within the agreed timings. You take ownership of the customer inquiry and strive to come to result-driven solutions.
- You work closely with Camco’s Service technicians.
Profiel
- Minimum of 3 years of experience in a similar role as a Service Desk Engineer and/or a degree in an IT-related field.
- Excellent knowledge of English & good knowledge of Dutch. Other languages are an asset (Spanish, German…).
- Excellent communicator, diplomatic, result-driven, and customer-oriented.
- You know how to prioritize, are well-organized and a good planner.
- Your key skills are: customer-focused, problem-solver, result-driven, focused, communicative, eager to learn.
Aanbod
- Permanent contract with competitive salary package (company car, meal vouchers, pension plan, health insurance, …)
- A challenging job in a high-tech and steadily growing company (180+ employees), with opportunity to further develop your skills (1st, 2nd,3rd line).
- You will be part of a growing international support team.
- You will be located at our Leuven/Heverlee office.
- Hybrid working is possible.
- You will receive a specific training and continue your learning continuously through your colleagues.
- You will receive fresh soup every day and fruit are at disposal.
- Company and team events at very regular intervals.
- No need to worry about parking space. We have our own parking and there is enough parking around our company.
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