ON-SITE IT SUPPORT ENGINEER

Who are we? We are a dynamic independent and growing IT consultancy company who is taking the next step in our existence. Supporting our customers in the digital evolution and facilitating the growth of your career is our main driver. Within Nilort you will be active in workplace support and management, infrastructure services & IT coordination or project management. We are currently looking a new colleague for one of our loyal customers in the City Centre of Brussels (Near The Brouckère). Who are you?

• You have a strong background in IT or already had your first professional experience in a similar role
• Looking for a new adventure
• You are the go-to person for family and friends when they have questions related to their laptop, internet, mobile phone or anything which is connected with an electric cable for that matter.
• Can you solve their issues in Dutch, French and English.
• Aren’t you scared of the adventures on our Belgian roads.

As an onsite IT support engineer you

• Obtained an IT related degree or have an equivalent relevant experience.
• Are passionate about IT and are willing to constantly improve or extend your skills.
• Have experience with hard- and software diagnostic and repair.
• You have a good expertise with all technologies related to digital workplace (MS Windows, MS Office applications, networking, automation, PCs, smartphones, unified communication,…).

And you will be responsible for

• Providing first or second level support for all IT-related incidents and requests
• Acting as a proficient intermediary between users and service providers.
• Performing issue diagnosis and deliver clear and concise solutions for known issues whether it is on-site, via remote desktop, phone, email or live chat.
• Ensuring that incidents & requests are properly identified, logged, assigned, and responded to in accordance with agreed standards and procedures.
• Updating and optimizing documentation/knowledge base.
• Escalating service requests and incidents to back-office support teams or partners when required.

What to expect from us

• You receive a personal sparring partner in your career evolution
• You join a dynamic culture focused on personal development
• You will enjoy a healthy work-life balance
• You can develop your training and career path