Network Engineer
Functieomschrijving
- You will play a key role for problem reproduction and resolution interacting with R&D
- You will be responsible for pre-validating new features before demonstrating them to the customers.
- You will be the direct point of contact for customer questions and issues reported for the devices and will assist them towards a full solution.
- Deliver and coordinate the support for products to the sales channels worldwide through the CRM tool
- Deliver support in order to resolve escalated problems from all channels.
- Assist in pre-sales consultancy tasks, check and test network designs for new and existing projects.
- Determine problem causes (hardware and software), work jointly with all involved departments (R&D, Production, Sales channels, affiliates, etc.) towards resolution.
- Determine, analyze and describe problems.
- Represent the company as a product and technology specialist, in order to meet customer expectations.
Profiel
- Bachelor or Master in Electronics or Computer Sciences
- A few years of experience in telecom/enterprise environments
- A passion for network environments based on routing & switching
- A solid knowledge of voice environment and protocols (Ethernet, DVTI, GRE, IPsec, PIM, BGP, NetConf...), using VoIP phones and Voice emulator, as well as voice debugging methodologies
- Familiar with network inspection tools
- Familiarity with scripting including Python and Bash
- Hands-on experience in both configuring network devices and troubleshooting/analyzing network issues.
- Fluent in English (both verbal & written).
- Ability to travel
- Stress resistant
- Good presentation and communication skills
Aanbod
- Permanent position in a growing high-tech company, in an international environment
- Part of a global team
- Attractive salary extended with a bonus , company car, meal vouchers, group insurance, …
- Fulltime job
- Flexible work: mix on site- 2 days/ remote- 3 days
Praktische informatie
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