Network Engineer
Functieomschrijving
Do you have a passion for network technology? Are you a problem solver who likes the challenge of solving technical problems of global customers? Then read on quickly!A company dedicated to service providers and enterprise is looking for someone to provide technical support to worldwide customers (operators & integrators) in order to validate solutions and win projects. This company provides value to their customers with advanced technology solutions that support their business economics and adapt to the transformations they face.
- You will play a key role for problem reproduction and resolution interacting with R&D
- You will be responsible for pre-validating new features before demonstrating them to the customers.
- You will be the direct point of contact for customer questions and issues reported for the devices and will assist them towards a full solution.
- Deliver and coordinate the support for products to the sales channels worldwide through the CRM tool
- Deliver support in order to resolve escalated problems from all channels.
- Assist in pre-sales consultancy tasks, check and test network designs for new and existing projects.
- Determine problem causes (hardware and software), work jointly with all involved departments (R&D, Production, Sales channels, affiliates, etc.) towards resolution.
- Determine, analyze and describe problems.
- Represent the company as a product and technology specialist, in order to meet customer expectations.
Profiel
- Bachelor or Master in Electronics or Computer Sciences
- A few years of experience in telecom/enterprise environments
- A passion for network environments based on routing & switching
- A solid knowledge of voice environment and protocols (Ethernet, DVTI, GRE, IPsec, PIM, BGP, NetConf...), using VoIP phones and Voice emulator, as well as voice debugging methodologies
- Familiar with network inspection tools
- Familiarity with scripting including Python and Bash
- Hands-on experience in both configuring network devices and troubleshooting/analyzing network issues.
- Fluent in English (both verbal & written).
- Ability to travel
- Stress resistant
- Good presentation and communication skills
Aanbod
- Permanent position in a growing high-tech company, in an international environment
- Part of a global team
- Attractive salary extended with a bonus , company car, meal vouchers, group insurance, …
- Fulltime job
- Flexible work: mix on site- 2 days/ remote- 3 days
Praktische informatie
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