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Vacatures ICT » Productie & support » Helpdesk & support in Ieper: 21 jobs
1st Line Customer Support Agent
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Helpdeskmedewerker
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IT-Support Engineer
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Helpdeskmedewerker
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Technisch Support Specialist
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2nd Line Customer Support
- Actief Interim Ieper
- Ieper
- Interim optie vast
Service desk engineer
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- Interim optie vast
Helpdeskmedewerker
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- Wervik
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IT Support Engineer
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- Interim optie vast
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ICT support medewerker
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IT Support Engineer
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Van € 2.500 tot € 3.500 per maand
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Extralegale voordelen- Groepsverzekering
- Maaltijdcheques
- Laptop
- Internetvergoeding / Abonnement
- Individuele hospitalisatieverzekering
- Opleiding
Medior IT Support Engineer
- LGA IT
- West-Vlaanderen
Van € 2.800 tot € 3.700 per maand
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Extralegale voordelen
- Bedrijfswagen
- Maaltijdcheques
- Smartphone
- Laptop
- Individuele hospitalisatieverzekering
- Cafetaria plan
- Extra-legale vakantiedagen
- Thuiswerk
IT Servicedesk Engineer
- LGA IT
- West-Vlaanderen
Van € 2.800 tot € 3.800 per maand
-
Extralegale voordelen
- Groepsverzekering
- Bedrijfswagen
- Tankkaart / Laadpas
- Maaltijdcheques
- Smartphone
- Laptop
- Eco Cheque
- Thuiswerk
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1st Line Customer Support Agent
1st Line Customer Support Agent
Functieomschrijving
As a 1st Line Customer Support Agent, you are the fi rst contact towards customers via phone and / or mail created tickets.
The job is to provide technical support and customer service to customers using the Trimble Transportation products and services.
First line will always be correct upwards customers and is aiming to fi nd a correct solution. You handle customer inquiries on a daily basis and provide support on installations and validations of our products.
This support is time-sensitive and the aim is to rectify a problem promptly for the customer and/or to escalate when necessary.
Your key responsibilities are:
- handling support calls via triage, ensuring no calls are rejected
- managing support tickets in assigned language queue(s) (FIFO)
- performing initial analysis of reported issues
- conducting validation calls and follow up with installers
- handling Return Authorizations (RA) tickets
- adhering to escalation and support policies
- communicating eff ectively with customers through various channels
Profiel
Desired skills and experience:
- fluent German, profi cient English and the ability to use them in verbal and written formal communication
- comfortable in an IT and software environment
- high level of organizational skills, pro-activity, and reliability
- willingness to learn new products and procedures
- prior experience working in customer support centers is a plus
Aanbod
- An exciting, technical position with an international company in Ypres.
- Competitive salary based on your experience
- 39 hours per week
- Meal vouchers
- Eco cheques
- Home working allowance
- Internet allowance
- Annual leave of 27 days - 20 leave days + 6 make-up days + 1 extra leave day as ‘Day of Service’ (or as you wish to use it)
Would you like to become the new support assistant,
Apply immediately and Amber/Glenn will contact you as soon as possible!
Toon nummer or Toon emailadres
Praktische informatie
Actief Interim Ieper
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