ICT Workplace & Service Desk Lead
Functieomschrijving
- You will lead a small global team of support desk engineers & operators. You act as a coaching leader, providing the necessary support to your team and guidance on complex problems and questions.
- You will give support to our users and deliver non-standard changes regarding workplace changes, user authorizations, exits,... This will be in close collaboration with our external IT partners.
- You optimize the way of working at the support desk in terms of quality, efficiency, automatization and communication with the end-users. You will also manage important changes of core client applications and workplace devices.
Profiel
- You have a strong academic background with a broad IT infrastructure knowledge.
- Experience in a leading role, where teamwork and client-orientation are at the core.
- Being people-minded and with good coaching skills, you are an excellent communicator with a high level of self-confidence, creativity and accuracy.
- You find it easy to absorb and transfer knowledge and have a natural drive to continuously improve processes and ways of working.
- Fluency in Dutch & English. French would be an added bonus.
Aanbod
- The opportunity to prove yourself within a growing and international environment.
- You will be a part of an ambitious and driven team with a mix of talents.
- Tons of on-the-job learning and insights in the world of ICT.
- Close cooperation with various stakeholders within the group
- A company culture where passion, team spirit and open dialogue are the main drivers.
- An attractive salary package with extralegal benefits
- And off course freshly baked cookies every day!
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