Helpdesk operator

Job Introduction

Serco Europe:

In Europe, we work closely with our customers to deliver custom-made and specialized services across a number of business sectors.

Serco Defence: Enhancing Military Training in Belgium

As part of Serco Group PLC, we bring global expertise and innovation to Defence services and we are dedicated to ensuring Belgium’s military training remains cutting-edge and efficient..

Subject to contract award, Serco Defence is expanding operations, with future opportunities emerging to manage and maintain key military training facilities throughout Belgium.

We are currently researching solutions that are designed to improve operational readiness by delivering high-quality services across advanced training installations, focused on the following areas;

• Management & Operations: Overseeing execution, compliance, and service quality.
• Technical & Engineering: Maintaining and optimizing training equipment.
• Simulation & Training: Supporting personnel in using advanced technologies.
• IT & Logistics: Managing infrastructure, cybersecurity, planning, and support.

Core Technologies

• Desktop Tactical Trainer
• AFAB Sim
• DF Sim
• CST
• Duel Sim

Available Positions

• Subject Matter Expert VBS
• Subject Matter Expert SBPro
• Subject Matter Expert SWORD
• Subject Matter Expert Duel Sim
• Subject Matter Expert Afab

Main Responsibilities

• Support requests, ensuring a professional and helpful response at all times.
• Provide basic guidance or troubleshooting support, escalating issues as needed to appropriate teams..
• Assist with administrative or technical tasks related to user access, system usage, or equipment setup.
• Contribute to the smooth daily operation of support services by collaborating with colleagues and following internal processes.

Successful Candidate

• Prior experience in a helpdesk, service desk, or customer support role, ideally in a technical or structured environment.
• Strong communication skills and a customer-oriented approach.
• Basic technical knowledge of IT systems, hardware, and common troubleshooting procedures.
• Organized and reliable, with good record-keeping and time management skills.
• Fluent in Dutch and English; French is an asset.
• Able to remain calm under pressure and manage multiple requests efficiently.
• Familiarity with helpdesk or ticketing systems is a plus.