Vacatures service consultant in 3300 Tienen:   2 jobs

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Customer Service and Expedition Manager

  • Michael Page
  • Tienen
  • Customer Service & Administration:
    • Develop and implement customer service strategies to...
    • Monitor service performance, resolve escalated issues, and drive process improvements.

Customer Service Advisor

  • Page Personnel
  • Tienen
  • Klantenorders verwerken en offertes en aanbestedingen opmaken.
  • Facturen opstellen en het opvolgen van klanten.
Anderen bekeken ook
ENGIE
PPP GENT
  • PPP GENT
  • Wetteren, Lede, Aalter, Laarne, Kalken, Ninove, Geraardsbergen
  • Freelance, Onbepaalde duur, Bepaalde duur, Zelfstandige
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Michael Page

Customer Service and Expedition Manager

Voltijds
Staat 1 dag op Jobat.be

Our client is an international leader specialising in sustainable supply chain solutions. Renowned for their commitment to innovation and operational excellence, they support global businesses by navigating complex logistical challenges efficiently and safely.

Customer Service and Expedition Manager

Functieomschrijving

Key Responsibilities





  • Customer Service & Administration:

    • Develop and implement customer service strategies to enhance client satisfaction.

    • Monitor service performance, resolve escalated issues, and drive process improvements.





  • Expedition Leadership:

    • Plan, organise, and execute international expeditions to remote locations.

    • Provide pre-expedition briefings and ensure compliance with regulations.

    • Collaborate with customs, local authorities, and logistics partners.





  • Team Leadership & Training:

    • Manage a team of 10, fostering a positive and inclusive work environment.

    • Conduct training sessions and guide team members in handling complex operations.





  • Budget & Compliance Management:

    • Prepare budgets, monitor expenses, and initiate corrective actions.

    • Ensure compliance with safety and legal standards, maintaining detailed documentation.



Profiel

The ideal candidate will possess the following qualities:


  • At least Bachelor's degree in Business Administration, Logistics, or a related field

  • Minimum 7 years of experience in customer service, logistics, expedition management.

  • Proven expertise in leading international projects and managing diverse teams.

  • Proficiency in English (mandatory). Additional language skills (e.g., French, Spanish, or German) are a significant advantage.

  • Strong organisational, problem-solving, and decision-making skills

  • Expertise in customer service software, logistics planning tools, and budget management.

  • Excellent communication and interpersonal skills.

  • Strong leadership and mentoring abilities to guide a multicultural team.

  • Knowledge of international regulations and compliance standards.

  • Flexibility to travel internationally

Aanbod

What's in It for You?



  • Competitive salary and benefits package.

  • Opportunities to lead innovative projects in a collaborative environment.

  • Professional growth in a company that values your skills and contributions.

Bereken je reistijd
Naar : | Tienen 3300

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