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Customer Support Manager - Nordic Team
17207
Founded in 1927, the Volvo Group is committed to driving prosperity and shaping the future landscape through sustainable transport, mobility, and infrastructure solutions. By offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity.
Our headquarters are in Gothenburg, Sweden. Volvo Group shares are listed on Nasdaq Stockholm.
Customer Support Manager - Nordic Team
Functieomschrijving
Introduction
Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.
What you will do
As Customer Support Manager you are a real people manager and have good communication and coaching skills. You enjoy having close connections with your team members, a team of roughly 15 people, and colleagues and can build an informal, fun and motivating team atmosphere. By creating an environment of openness and trust, you provide a safe place to share ideas and encourage feedback. You are able to create engagement and can encourage people to take the lead. You are able to multitask and can lead with passion, perform with purpose and dare to try new ways.
Creating & managing work schedules is also a key part of your role, securing team members are available at the most critical times delivering the best possible customer service. In support of vehicle uptime, you will cooperate closely with your market(s) to secure the best customer experience.
This is us, your new colleaguesYou will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger, as we speak 21 different languages in order to support our customers.
We are a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.
Profiel
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
- As a natural people manager are you inclusive, communicative and customer focused?
- Do you thrive on curiosity and enjoy multitasking.
- Are you results driven, have experience as a customer suppprt manager, and are able to maintain the people focus that is needed?
- If you are fluent in Swedish, this would be an asset.
- If you have a hands-on approach in solving problems and enjoy working in a fast pace operational environment, then look no further.
Aanbod
What’s in it for you?
We offer a solid package of compensation and benefits, plus you will enjoy:
- You will have the opportunity to work in global and dynamic organization with highly skilled colleagues
- A working environment that truly believes in customer success, trust, passion, performance and change
- Regular opportunities for training and education to develop yourself continuously
- Extra days off, a company restaurant, initiatives concerning health and well-being
- A competitive salary based on your experience & competences
Volvo is the place to be where you can develop a career within a world known and respected brand.
Come and join our international team!