Business partner & Team leader - Hospitality sector

The client is a professional service provider specializing in front-office solutions, offering tailored reception and administrative support to enhance customer experiences. With a focus on excellence and adaptability, they cater to a wide range of industries. Their dedicated teams ensure seamless interactions, embodying the values of professionalism and hospitality. Their approach is client-centric, prioritizing quality and efficiency.

The Account Manager & Team leader will have the following responsibilities :

• Full responsibility for managing hospitality services in Flemish Brabant & Brussels office environment


• Serve as the first point of contact for clients, ensuring continuous quality control and optimal service delivery.


• Act as the operational contact and support for receptionists, overseeing their work and addressing challenges.


• Lead, coach, and mentor the team, conducting progress meetings and collaborating on recruitment with internal recruiters.


• Handle HR-related responsibilities, contributing to team development and operational excellence.

• At least 4 years of experience in a similar position


• Preferably in a service-oriented environment (e.g., facilities, hotel, security, or aviation, etc)


• At least 2 years of people management experience


• Proactive and results-oriented, with an outgoing and open personality


• Fluency in Dutch and French, with English as a plus