The Customer Communications department focuses on different channels such as Mobile, Touch, Business Dashboard and the underlying functionalities. Within this department, the Digital Communication team works on creating and maintaining new features, optimising architecture and making sure our newsfeed, action centre, ComBox, process tracking components and webforms are all futureproof.
We are currently on the lookout for a functional analyst to join the Digital Communication team. As the first point of contact for developers and business stakeholders, you're responsible for the development and delivery of new features. This means you dive into every facet: mainframe architecture, bluecap, customer journey, our mobile application and the various products we offer. You help determine how our app, functionalities and processes look. You support ideas throughout their development and roll them out to our customers.
You have first-rate support from UX experts, designers, architects, developers, functional and business analysts, as well as testers, project managers, process managers. You follow a SAFe approach where we iteratively work towards the quarterly delivery of new applications.
Are you ready for the challenge?
We are currently on the lookout for a functional analyst to join the Digital Communication team. As the first point of contact for developers and business stakeholders, you're responsible for the development and delivery of new features. This means you dive into every facet: mainframe architecture, bluecap, customer journey, our mobile application and the various products we offer. You help determine how our app, functionalities and processes look. You support ideas throughout their development and roll them out to our customers.
You have first-rate support from UX experts, designers, architects, developers, functional and business analysts, as well as testers, project managers, process managers. You follow a SAFe approach where we iteratively work towards the quarterly delivery of new applications.
Are you ready for the challenge?
Functional Analyst Digital Communication (NL/ENG)
Description de la fonction
- You're responsible for new features. This mean you're the first point of contact for developers and business stakeholders. You take care of all facets from mainframe, bluecap and customer journeys to the mobile application and other products we offer.
- You help solve the problems your customers face. You perform analyses and identify various solutions, then evaluate their feasibility based on scope, budget, time to market and our ability to execute them within our IT application landscape, assessing what the impact will be before diving into technical implementation.
- You translate business requirements into a detailed functional design.
- You work with business analysts and system architects to document new functionalities, define solutions for conceptual ideas and requirements, and to make sure your solutions match our architecture.
- You work with a range of other colleagues including UX communication experts, developers and interfacing teams. You follow up on their work, keeping them motivated and producing the highest quality results.
Offre
- You're assured of an excellent onboarding and a pleasant, collegial work atmosphere.
- Throughout your entire career at KBC, we encourage you to grow as a person and as a professional. You can follow training courses in which you further sharpen your hard and soft skills.
- Our offices are easily accessible by public transport. You're also welcome to partly work from home.
- Flexible work hours help you to balance your work and your private life.
- We offer you a permanent contract and a competitive salary, supplemented by extralegal benefits. Sounds familiar? Of course. It's what you read in every job description. At KBC, we make a difference with our extended flex package. It's too extensive to go into details here. However, we will happily discuss the various benefits-large and small-at your interview.
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