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We are looking for a technical customer service manager for a company which is today a leading international player in the production, sale and maintenance of machines and even complete plants for the beverage and liquid food industry worldwide. entire. .
The Group is a global employer of more than 18,500 employees. In this company, there are today around 150 employees who manage activities in France, Belgium and Luxembourg.
The group is the global market leader in its industrial sector and is expected to continue its growth with a clear focus on sustainable and environmentally friendly solutions. We are working towards a better future and helping to save our planet for future generations.
The Customer Care Manager (CCM) is responsible for after-sales service for a predefined customer portfolio. The CCM is the key contact between the customer and the company's internal organization for all service activities. As the central contact for customer services, the mission of the CCM is to anticipate, accompany and support our customers in their interactions with the company, for all subsidiaries.
Autonomous and enterprising, the Customer Care Manager is responsible for the company's affairs within the customer portfolio. The CCM visits them, identifies problems, anticipates needs, communicates proactively and reports accurately and timely. As head of after-sales service, the CCM coordinates the actions of specialized services in order to achieve optimal customer satisfaction. As the main contact and always seeking to offer the best possible solution, the CCM must be fully focused on continuous improvement and the customer experience. As a service expert deeply rooted in the organization, the CCM develops and implements strategies that meet specific customer needs, always remaining aligned with company guidelines and needs.
As a Customer Care Manager, you are responsible for:
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