A prominent medical company located in Leuven is actively searching for an energetic and proficient Customer Service Specialist to become a valuable part of their team. Their dedication to delivering top-notch health care solutions has established them as a reliable partner in the industry. Join them in their mission to improve patient care and contribute to the success of a growing organization.
Customer Service Specialist
Description de la fonction
The main tasks and responsibilities for a Customer Service Specialist focusing on the DACH market:
- Manage and process customer orders for medical products with a focus on the DACH market (Germany, Austria, Switzerland).
- Provide exceptional customer service to clients, ensuring their inquiries and concerns are addressed promptly and accurately.
- Collaborate with cross-functional teams, including Sales, Logistics, and Quality Assurance, to ensure seamless order fulfilment.
- Resolve order-related issues and discrepancies, maintaining a proactive approach to customer satisfaction.
- Maintain accurate and up-to-date records of customer interactions and transactions.
- Communicate proactively with customers to provide order status updates and address any potential delays.
- Assist in developing and implementing process improvements to enhance overall efficiency in order management.
Profil
Qualifications of a successfully Customer Service Specialist:
- Previous experience in customer service, order management, or a related field.
- Fluency in German is essential: additional proficiency in English & Dutch or French is a strong asset.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational abilities.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Familiarity with medical products and regulatory requirements is a plus.
Offre
-
De € 3.000 à € 3.800 par mois
- Assurance groupe
- Chèques-repas
- Smartphone
- Ordinateur portable
- Abonnement internet
- Assurance hospitalisation pour la famille
- Parking
- Anniversaire
- Saint Nicolas
- Coûts forfaitaires
- Eco Cheque
- Formations
- Congés rémunérés supplémentaires
- Travail à domicile
The following is provided by our partner:
- Competitive base salary reflecting experience and skills.
- Performance-based yearly bonuses.
- Comprehensive health insurance coverage.
- Employer-contributed retirement savings plan.
- 32 vacation days.
- Ongoing professional development opportunities.
- Employee assistance programs for health and well-being.
- Opportunities for career advancement and growth.
- Flexible work arrangements, including remote work options.
- Company-sponsored social events and team-building activities.
Information pratique
Page Personnel Belgium
Charlotte Mathieu
3226275585
Bastion Tower
Marsveldplein 5
Place du Champ de Mars 5
1050 Brussels
Charlotte Mathieu
3226275585
Bastion Tower
Marsveldplein 5
Place du Champ de Mars 5
1050 Brussels
Précédent
de
Suivant