customer experience medewerker

Instron specializes in the manufacture, marketing and maintenance of testing machines designed to evaluate the mechanical properties and performance of materials. Instron has more than 1,200 employees worldwide with 25 sales and service offices across every continent. Their employees speak the language of their customers in more than 40 countries, allowing them to communicate with them and provide unparalleled customer service and support worldwide.

Are you looking for a part-time challenge? Would you like to boost your career in customer service? Then read the vacancy below and apply now!

What are your duties as a customer experience representative?

• Develop and maintain relationships with your customers;


• Analyze customer needs and advise on the right service products from the range;


• Managing your customers and their file;


• Correctly recording communications and important information;


• Preparing quotations, contracts and invoices;


• Last but not least, regularly visiting your customers face-to-face to improve the relationship between the company and you.

What makes you the ideal customer experience representative?

• Besides Dutch, you speak and write English fluently. Knowledge of French is welcome, but not required;


• Experience in the customer service sector, prior sales knowledge is a plus;


• Proactive and enthusiastic team player;


• Eager to learn;


• Fluent in telephone contact with customers.