Our client is located in region Flemish Brabant.

The scope of responsibilities for this job include:

Equipment & Asset Management

• Oversee the management and tracking of small IT equipment and assets.
• Onboard, stage, and prepare laptops and other IT equipment for new hires, ensuring a timely distribution process.
• Maintain and manage the laptop replacement program, including coordinating follow-ups with staff and IT departments.
• Order and manage printer toner and ensure printers remain operational in the office.

Technical Support

• Provide daily technical support to head office staff with a focus on delivering VIP support for executives.
• Act as the primary liaison with the service desk vendor on-site (Tuesdays and Thursdays), ensuring follow-ups on open tasks and coordinating ongoing communication.
• Monitor, analyze, and escalate IT tickets through the ticketing system while delivering troubleshooting and resolution services, as needed.
• Ensure all meeting room technology and equipment are functional and ready for use (e.g., monitors, conferencing tools).

Projects and Additional Responsibilities

• Participate in IT projects such as acquisitions, new office builds, and other relevant initiatives.
• Collaborate with cross-functional teams to address IT-related needs and resolve issues across the organization.
• Maintain a high standard of support while working well under pressure and managing multiple priorities.

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The requested qualifications for this job include:

• You Have a bachelor's degree in IT or similar through experience.
• You have at least 5 years of hands-on experience in IT support, asset management, and related fields, including managing IT assets, troubleshooting issues and using asset management tools and procedures.

• You are familiar with onboarding processes, staging IT equipment for new hires and providing technical support, particularly in corporate environments and to executives.

• You are experienced with IT ticketing systems and troubleshooting practices to resolve issues efficiently
• You are fluent in English both written and verbally. French and/or Dutch is a plus.