Job Introduction Serco is the preferred partner for European Institutions and International Organizations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.
We're looking for a Head of Programme Delivery Europe, to reinforce the team in our Brussels / Noordwijk / Zurich office! As a
Head of Programme Delivery Europe, you will be responsible for delivery oversight of several Digital projects. PM will be responsible for the identification, planning and coordination of a set of digital technology projects. PM will have an overview of the digital projects' life cycle process and leading teams in translating business requirements into functioning solutions. The successful candidate should have previous experience in digital transformation projects in a complex matrix environment. This role will deal with various stakeholders and require strong leadership and communication skills. Furthermore, the candidate should be structured, have a sound PM tool and methodology understanding and be able to lead a diverse, virtual team.
Main Responsibilities Duties: (S)He will be responsible for
- Develop and execute comprehensive program plans, including scope, timelines, and resource allocation.
- Ensure alignment of program objectives with the company's strategic goals.
- Lead and mentor a small team of project managers by setting clear expectations, providing regular feedback, and fostering a collaborative and inclusive work environment.
- Monitor program progress of the ongoing projects activities, identify inter-dependencies as well as potential issues, and proactively implement solutions to keep projects on track.
- Act as the primary point of contact for program stakeholders, including executives, clients, and team members.
- Communicate program status, risks, and opportunities effectively and provide regular updates to all stakeholders.
- Identify potential risks and issues related to program delivery and proactively implement mitigation strategies.
- Develop contingency plans to address unexpected challenges and ensure the program's success.
- Ensure budget compliance and secure additional resources when necessary.