Enter the Dynamic World of Napoleon Sports & Casino At Napoleon Sports & Casino, we don’t just shape the landscape of online gaming, sports betting, and interactive entertainment—we also shape the future of careers. As we push boundaries and welcome new talent, our ambition reaches new heights. In for a thrill? Discover our new challenge! What you will be doing :

• Monitoring and analyzing the database daily and taking appropriate action to maximize its value throughout its lifecycle.
• Creating and overseeing communication strategies.
• Gathering insights by engaging with players and passing valuable information to the relevant team.
• Responding promptly to inquiries and resolving any issues.
• Building exceptional relationships with key customers, providing personalized service and tailor-made gaming experiences across all products.
• Acting as the Key Account Champion for Key Accounts, ensuring that contacts and inquiries are prioritized—both individually and across all departments or third parties.
• Collaborating closely with the Responsible Gaming department.

We are looking for someone who :

• Has previous industry experience.
• Has a proven track record in a sales role (e.g., Sales Relationship Manager, Account Manager, Sales Agent, Telephone Sales Agent, etc.) in a B2C environment.
• Is proficient in Excel and PowerPoint or has experience with data tools such as Tableau.
• Proves an analytical mindset with experience in segmentation, analysis, or data mining.
• Has excellent communication skills in Dutch and English (both written and spoken). A basic knowledge of French is a plus.
• Has a highly customer-focused approach, with a passion for building long-term relationships.
• Has the ability to deliver exceptional service and results while meeting tight deadlines.
• Has strong interpersonal skills and a high level of emotional intelligence.
• Demonstrates adaptability to changing priorities and works well in a dynamic environment.
• Is self-motivated, proactive, and able to work independently with a positive attitude.

*Please, provide a CV in English.