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Our client is a distinguished leader in private banking, wealth management, and financial advisory, committed to delivering a personalized and seamless experience for their clients. For over a century, they have built a reputation for excellence, integrity, and a client-focused approach. They are currently looking for a customer service representative to be the voice of their brand and ensure a high-quality service experience for each of our clients.
Customer Service - Private Bank (M/V/X)
Functieomschrijving
Customer Service - Private Bank:
As a Customer Service Representative, you will play a crucial role in shaping client experiences and upholding our values of trust, transparency, and professionalism. You will be responsible for handling client inquiries, providing support with banking products and services, and assisting with account management. Working closely with our team of experts, you'll receive robust training and support to excel in a fast-paced and rewarding environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Provide accurate and efficient support for banking transactions, account information, and product offerings.
- Troubleshoot and resolve issues, ensuring client satisfaction and adhering to banking regulations.
- Collaborate with colleagues to deliver a cohesive and high-quality service experience.
- Identify opportunities for improving service processes and provide feedback to enhance client satisfaction.
Profiel
Customer service - Private bank - Your profile:
- Affinity with financial services or banking.
- Exceptional communication skills with a focus on empathy, professionalism, and clarity.
- Strong problem-solving skills
- A commitment to delivering client-focused solutions and maintaining confidentiality
- Fluent in Dutch and French
Aanbod
Customer Service - Private Bank - Your offer:
- Competitive salary and benefits package
- Professional development opportunities and on-the-job training.
- A collaborative and supportive work environment within a prestigious financial institution.
- Opportunities for career advancement within the bank
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