The Application & Technical Service (ATS) engineer has a customer facing role providing proactive solutions for customer needs with either existing or new products. In addition, the ATS engineer will be responsible for:
- Development and cultivation of relationships with key customers' technical staff and leadership
- Drive & close the opportunity pipeline for together with the sales team
- Drive modified designs and newly developed products in close collaboration with R&D
- Technical & Product training of the customers and the sales team
- Make product recommendations, address customer technical issues with existing & new products
- Frequent interaction with product and platform development engineers and scientists, as well as Marketing managers for technical support in developing sales tools
Experience required with:
- Customer relationship-building
- Product development and product commercialization processes
- Training customers and sales teams
- Project Management
The proactive support required will demand on-site customer visits with weekly travel averaging 50%