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On-Site Level II Team Lead

De € 39 à € 40 par heure
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    • 13ème mois
    • Pécule de vacances

Functional Analyst Young Graduate (NL/EN)

  • KBC
  • Brabant flamand
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Admin & Reporting Support

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Financial Analyst & Controller

Financial Controller

Legal Counsel

Director Financial Controlling

Payroll Officer

EXPORT ASSISTANT

Sales & Marketing Assistant

Sales Coach B2C

  • Primagaz Belgique
  • Vous travaillez à domicile et vous êtes souvent sur la route
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    • 13ème mois
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On-Site Level II Team Lead

  • Mechdyne Corporation
  • Aarschot
Intérim option contrat fixe, Temps plein
Encore 6 jours pour postuler
Mechdyne Corporation is a technology company specializing in providing audiovisual and information technology (AV/IT) solutions, including immersive virtual reality experiences, visualization software, and technical support services, essentially helping clients access insights and understanding through advanced technology like virtual and augmented reality applications across various industries. 

On-Site Level II Team Lead

Description de la fonction

Job Title: On-Site Level II Team Lead
Location: Belgium (at client facility)
Schedule: Monday to Friday, 8:00 AM – 5:00 PM (excluding standard holidays)
Job Overview:
As an On-Site Level II Team Lead, you will manage and oversee the day-to-day operations of the Service Desk On-Site Level II support team. This team includes On-Site Level II Support Technicians and Senior Technicians. Your responsibilities will include managing ticket handling, providing guidance and coaching to the team, ensuring adherence to strategic objectives, and supporting client implementations. You'll be an integral part of the client’s success, assisting with documentation, system access, and training to ensure smooth project launches. This role requires strong leadership, technical expertise, and the ability to foster a collaborative work environment.
Key Responsibilities:
  • Lead and support Level 2 Service Desk Agents in their daily tasks.
  • Conduct one-on-one and team meetings to provide coaching, guidance, and feedback.
  • Monitor and track team performance, ensuring timely ticket resolution and successful goal completion.
  • Produce weekly and monthly performance reports for both clients and internal stakeholders.
  • Supervise client implementation tasks such as documentation, access, and training for new systems.
  • Assist team members in resolving technical incidents (e.g., Windows OS, printers, Microsoft Office, Teams, network issues, mobile devices).
  • Provide ongoing training and development opportunities for team growth.
  • Build and maintain strong relationships with clients, advocating for Mechdyne’s services and maintaining high satisfaction.
Skills & Qualifications:
  • 5+ years of desktop support experience with proven troubleshooting skills.
  • 3+ years of IT team leadership experience.
  • Strong technical knowledge of desktop and mobile device support, including Windows, macOS, Android, and iOS.
  • Experience with Microsoft Office, Outlook, Office365 Exchange Online, Citrix, Active Directory, VPNs, and mobile device management.
  • Degree or equivalent experience in IT or related fields.
  • Excellent customer service, communication, and problem-solving skills.
  • Ability to work independently while thriving in a collaborative environment.
  • A passion for continuous learning and staying updated on emerging technologies.
About Us: Mechdyne is an Equal Opportunity/Affirmative Action Employer. We encourage applicants from all backgrounds to apply. We believe in fostering an inclusive workplace free of discrimination and harassment. Our mission is to help organizations solve problems and make a meaningful difference in the communities where we live and work.

Profil

Position Title: On-Site Level II Team Lead
Location: Client Facility in Belgium
Job Level: Team Lead (Mid-Senior Level)
Role Overview:
The On-Site Level II Team Lead is a leadership position responsible for managing a team of support technicians within a service desk environment. This individual is not only tasked with the oversight of technical incidents but also plays a crucial role in coaching, mentoring, and developing team members. They will oversee ticket handling and ensure goals and targets are met while maintaining strong communication with both internal stakeholders and clients. The On-Site Level II Team Lead ensures that client needs are met, implementing systems and providing necessary training and documentation to guarantee successful project launches.
Core Responsibilities:
  1. Leadership & Team Management:
  • Oversee the operations of the On-Site Level II support team.
  • Foster an inclusive and collaborative work environment.
  • Conduct regular performance reviews and meetings to monitor progress and provide constructive feedback.
  1. Ticket Management & Incident Resolution:
  • Ensure tickets are handled efficiently and effectively.
  • Assist team members with complex technical incidents and ensure resolution of issues related to Windows OS, Microsoft Office, Teams, network connectivity, printers, and mobile devices.
  1. Client Support & Implementation:
  • Oversee client implementations, including documentation and access configurations.
  • Provide training to clients to ensure seamless transitions during project launches.
  1. Reporting & Communication:
  • Prepare and deliver detailed weekly and monthly reports to clients and internal teams, highlighting performance metrics and outcomes.
  • Build strong relationships with clients to ensure high satisfaction levels and continuous service improvement.
  1. Training & Development:
  • Offer ongoing coaching and development opportunities for team members.
  • Support the team in improving their technical expertise and service delivery.
Skills & Expertise:
  • Extensive technical experience (5+ years) in desktop and mobile device support, with strong troubleshooting and problem-solving capabilities.
  • Leadership experience (3+ years) in managing IT support teams.
  • A deep understanding of operating systems (Windows, macOS) and mobile devices (Android, iOS), as well as Microsoft Office and network infrastructure.
  • Strong communication and interpersonal skills for client and team interactions.
  • Ability to manage projects, client expectations, and support processes effectively.
  • A proactive approach to continuous learning and staying ahead of technology trends.
Education & Experience:
  • Degree in Information Technology or a related field, or equivalent experience.
  • Experience in IT support, team leadership, and working within a service desk environment.
  • Knowledge of Active Directory, Citrix, and Office365 tools is a plus.

Offre

  • De € 39 à € 40 par heure
  • Formations
  • Plan cafétéria
  • 13ème mois
  • Pécule de vacances

Information pratique

Calculer votre temps de trajet
À : Mechdyne Corporation | Aarschot 3200

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08:30
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Type de fonction :
Lieu de travail
Exigences
Au moins 2 ans d'expérience Néerlandais, Anglais

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