Specialised in process equipment, our client is a global leader in dedusting/polishing, metal detection, In-Process control (weight, thickness, diameter, and hardness), external lubrication device and sorting system in the pharmaceutical industry.
Field Service Technician - Pharma - Entreprise Spécialisée
Description de la fonction
* Evaluates and resolves problems of the customer to ensure their satisfaction including direct reporting
* Be ready to travel 100 nights per year
* Repair of units at PT
* Independently troubleshoot mechanical and electrical failures at an expert level
* Install the equipment at customer site (SAT);
* Training for the product range at customer site
* Develop and maintain relationship with customers
* Dealing directly with the technical queries of the customers through telephone and email
* Report common complaints of customers in order to address the situation for future reference
* Propose feedback on product development, features and functions
* Promote directly and indirectly spare parts sales
Profil
- Electrical and mechanical background
- Knowledge of raw materials
- Knowledge to read and understand a technical drawing or specification
- Ability to analyze problems and solve problems
- Familiar with all parts of the product range as well as familiarity with electrical or mechanical procedures that may have effect on the products
- Knowledge of reporting
Offre
- Full time work
- An exciting job with real responsibilities;
A dynamic and collaborative work environment as well as numerous opportunities for training and personal development;
Information pratique
Page Personnel Belgium
Quentin Mertens
Afficher le numéro+32 25094563
Bastion Tower
Marsveldplein 5
Place du Champ de Mars 5
1050 Brussels