Our client, located in Ghent, is part of a Japanese multinational renowned globally as one of the market leaders in sustainable raw materials for the plastics industry. Worldwide, they employ approximately 6,750 people. Their Ghent branch, which plays a crucial role within the group, has a team of 150 employees who collectively generate a turnover of more than 43 million euros.
Customer Service Specialist-Chemical industry-Ghent
Description de la fonction
As a Customer Service employee within the logistics and supply chain team, you will be responsible for a very varied range of tasks:1) Customer Service part:
- Being the first point of contact for customers regarding questions and orders.
- Order tracking from A-Z and provide timely updates on order status.
- Develop and manage relationships with customers to ensure customer satisfaction and loyalty.
- Liaise with various departments such as sales, logistics, planning and finance.
- Coordinate with our supplying factories in Singapore, Japan and America.
- Provide forecast monitoring and demand planning.
- Monitor inventory levels.
- Report monthly forecast and sales revenues to the Sales team
- Ensure shipments are picked up on time from our supply companies and that transportation runs smoothly.
Profil
- At least 3 years of relevant experience as a Customer Service Representative within a manufacturing environment.
- You are fluent in Dutch and/or English other languages are a plus.
- You have very good communication skills both spoken and written.
- You are a real multi-tasker and work in a precise and structured way.
- Setting priorities is not a problem for you and you always work in a problem-solving way.
- You have experience in working with ERP systems (knowledge of SAP is a big plus).
Offre
-
De € 3.800 à € 5.000 par mois
- A challenging and varied position.
- You will be part of a team with enthusiastic colleagues who will gladly support you with advice and assistance.
- A very competitive salary, complemented with many fringe benefits (Meal vouchers, extensive hospitalization insurance, cafeteria plan, internet allowance, possibility to lease a car).
- You will join a growing and dynamic company with job security.
Information pratique
Page Personnel Belgium
Louise Lammens
Bastion Tower
Marsveldplein 5
Place du Champ de Mars 5
1050 Brussels
Louise Lammens
Bastion Tower
Marsveldplein 5
Place du Champ de Mars 5
1050 Brussels
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