My client is a global leader in designing, manufacturing, and marketing cleaning solutions that create a cleaner, safer, and healthier world. The company specializes in innovative floor cleaning machines, equipment, and sustainable technologies for commercial and industrial use.
My client is located in Berchem.
Credit Collections Specialist Portugal - Antwerp
Description de la fonction
- Daily recording and application in SAP of incoming payments on customer accounts.
- Obtain customer payment details to ensure correct cash application, follow up on unallocated payments.
- Collect and deposit checks/drafts for cashing. Book invoice clearings.
- Review aging reports and open accounts and determine required collection actions.
- Perform outbound collection actions by phone, email, fax, system generated dunning letters, customer visits in a professional manner while keeping and improving customer relations.
- Provide monthly account statements to Distributors and Strategic Accounts requiring so.
- Provide feedback to the Finance Manager and Sales & Service Management about past dues and actions. Work together with the business owner to resolve difficult and/or sensitive collection cases.
- Resolve collection issues by negotiating / examining customer payment programs and evaluating customer payment history. Escalate deadlocks and high risk exposure to the Finance Manager and the Credit Control Process Excellence Manager EMEA.
- Prepare refund payment instructions for machine buy-back and rebate credit notes
- Prepare payment information and supporting documents for audit samples
Profil
- You are of the opinion that a sale is a gift until it is paid for.
- You have a bachelor degree in Accounting or Finance and 2 years of experience in dealing with B2B customers in a Collections or Customer Service role.
- You are fluent in Portuguese and Spanish and have a good level in English.
- You have strong oral and written communication skills and you are able to apply approaches varying from tactful to straightforward.
- You are proficient in Excel, Word and Outlook. Knowledge of SAP FICO or SD will facilitate your integration.
- You are a pragmatic and result-oriented problem solver, yet with an analytical mindset and attention to detail.
- You are self-disciplined, capable of identifying priorities and completing critical tasks independently
Offre
- A competitivesalarysupplementedwithfringebenefits
- A nice and dynamic environment where you can immerse yourself in the customer's products.
- A permanent contract after successful interim period.
- Great colleagues who always want to lend a helping hand, both during your training period but also afterwards!
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