After-sales Service Employee

Our is a global technology company specializing in GPS navigation and wearable technology for aviation, marine, automotive, outdoor, and sports activities. They design and manufacture products known for accuracy and durability.

You are responsible for performing administrative tasks for Reverse Logistics and Service, creating return references, collecting packages and product support.



Main Duties ans responsabilities :

• Create return references


• Prepare credit notes


• Managing the RM stock


• Order Exchange units


• Physical handling of undelivered repairs


• Creating tracking numbers via portals


• Return Request inbox management


• Returning the defective devices to Garmin UK


• Implement improvements to maximize efficiency throughout the department


• Other duties assigned by the manager


• Ensure compliance with SOX procedures

• Addresses needs of internal/external contacts.


• Maintains bidirectional communication.


• Nurtures beneficial relationships.


• Promotes team contributions and support.


• Plans resource allocation accurately.


• Communicates and alters commitments as needed.


• Monitors task progress and provides feedback.


• Implements SMART action plans.


• Proactively meets customer needs.


• Adapts to changes and implements innovative solutions.


• Collaborates across departments.


• Proficiency in MS Office, Mac, and CRM systems.


• Customer service background, ideally with technical/administrative support.


• Secondary education or equivalent.


• Interest in technology, outdoor, and fitness activities.


• Fluent Dutch and French.