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Customer Service order-to-cash (M/F/X) - Logistics - Brussels
As a Customer Service order-to-cash you will manage customer inquiries, coordinate sales and logistics, ensure timely order fulfillment, and maintain accurate transaction records from A to Z.
Our client is a prominent figure in the logistics sector with a strong presence worldwide. They have a team of over 3000 dedicated employees committed to providing solutions that enhance operational efficiency. Their commitment to innovation and customer satisfaction has cemented their status as a leader in the industry.
Customer Service order-to-cash (M/F/X) - Logistics - Brussels
Job description
- Manage customer inquiries and provide timely, appropriate solutions.
- Coordinate with the sales and logistics departments to streamline operations.
- Promote company products and services.
- Maintain extensive product knowledge to offer expert advice to customers.
- Track customer interactions and transactions, recording details of inquiries, complaints, and comments.
- Collaborate with team members to meet and exceed customer service targets.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents efficiently.
Profile
A successful Customer Support should have:
- A degree or equivalent qualification in business, sales, or a related field.
- Experience in a customer service role, preferably within the life science industry.
- Excellent communication and interpersonal skills.
- A strong understanding of logistics and sales operations.
- Proficiency in using customer service software and databases.
- Ability to work well in a team environment.
Offer
-
From € 4.000 to € 5.000 per month
- Opportunity to work in a leading company in the logistics.
- Dynamic and supportive team environment.
- A rewarding role with the opportunity for career progression.
- Comprehensive training and development opportunities.
Practical information
Page Personnel Belgium
Eleonore Bassine
Show number
Bastion Tower
Marsveldplein 5
Place du Champ de Mars 5
1050 Brussels
Eleonore Bassine
Show number
Bastion Tower
Marsveldplein 5
Place du Champ de Mars 5
1050 Brussels
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