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Senior Airport Lead

  • CATHAY PACIFIC (AIRWAYS LTD)
  • Machelen (Br.Fl.)
  • Durée indéterminée
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Senior Airport Lead

  • CATHAY PACIFIC (AIRWAYS LTD)
  • Machelen (Br.Fl.)
Durée indéterminée, Temps plein

Senior Airport Lead

Description de la fonction

Ready to take your career to new heights? Cathay Pacific, the airline of Hong Kong and the heart of Asia, is renowned for its strong connections to key destinations across Asia, China, Australia, North America and Europe. With our focus on Customer Service and Operational Excellence, we are excited to expand our operations in Europe with flights from Brussels to Hong Kong starting from summer 2025. Purpose We are looking for an enthusiastic, motivated and dynamic individual to join our team. In this role you will oversee and supervise the daily assigned team member functions. Ensure smooth and efficient operations during your shift. Maintain compliance with established safety and security standards. Deliver the best possible airport service experience to our valued customers. Key responsibilities: • Rigorously execute corporate safety and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards. • Manage and oversee Ground Handling Agent teams are dedicated to Cathay flight operations. • Support the team to deliver “Service Straight From the Heart” on a daily basis. • Effectively manage flight disruptions and irregularities and support airport management as required. • Support the on-boarding process and support the team to adopt new challenges and changes. • Support the Airport Operations Manager to implement any action plan efficiently. Requirements: Essential: • Must have the right to work and live in Belgium. • Strong command of written and spoken in Dutch and English is mandatory. • Ability to work independently with good decision-making skills. • Ability to handle different operational modes such as normal operations or contingency situations. Desirable: • High level education (Hogeschool) or a post-secondary school education. • At least 3 years solid Customer Service experience, preferably in airlines or airport service. • Self-motivated and committed leader who enjoys teamwork.
Type de fonction :
Lieu de travail
Exigences
Néerlandais, Anglais, Français
Source:
VDAB

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