Mechdyne Corporation is a global leader in cutting-edge audiovisual, visualization, and IT solutions. With a focus on immersive technologies, control rooms, and custom software development, we empower industries like government, healthcare, energy, and education to innovate and excel. Our dynamic team thrives in a culture of collaboration, growth, and excellence, providing next-level solutions that drive success for our clients worldwide. Join us and be part of a company committed to pushing the boundaries of technology!

Job Overview:
Are you a tech enthusiast with a passion for leadership and problem-solving? Imagine leading a top-tier team to tackle IT challenges for a globally renowned company that’s changing the world through impactful initiatives. If you’re ready to elevate your career while driving success for a company that makes a difference across the globe, we want you to lead the charge!

We are seeking an Onsite Level II IT Team Lead to spearhead our Level II support operations. You will lead a talented group of On-Site Level II Support Technicians and Senior Technicians, ensuring they provide exceptional support and solve complex IT challenges with precision. Not only will you manage ticket flow, but you’ll also have the chance to shape the future of your team through coaching, training, and mentorship.
Located at a client facility in Belgium, this full-time, Monday-Friday role offers a fantastic work-life balance with typical working hours from 8:00 AM to 5:00 PM, excluding standard holidays.

What You’ll Do:

• Lead and inspire a high-performing team of Level II Service Desk Agents, ensuring they consistently deliver exceptional results and stay aligned with key goals.
• Host impactful one-on-one and team meetings, offering guidance and motivation that drive performance and accelerate technical expertise.
• Monitor key performance metrics to ensure prompt ticket resolution while achieving strategic objectives with precision and efficiency.
• Take charge of client implementations, managing everything from documentation to system access and training, ensuring flawless project rollouts.
• Empower your team to tackle and resolve complex IT challenges across Windows OS, printers, MS Teams, mobile devices, and network issues.
• Cultivate a culture of continuous growth, offering ongoing training opportunities to fuel team development, while building strong, lasting relationships with clients.

We are seeking an Onsite Level II IT Team Lead to spearhead our Level II support operations. The selected teammate will have the following qualifications:

Power Skills You’ll Bring:

• Leading with confidence, creating a collaborative team atmosphere, and fostering an environment where everyone thrives.
• Providing top-notch service, solving problems, and communicating effectively with clients and team members alike.
• Ability to excel when working independently but also knowing the value of teamwork in achieving success.
• Deep knowledge of desktop and mobile device support, including Windows, macOS, Android, and iOS, and the talent to help guide your team through any technical challenge.
• The motivation to help your team perform at their best, and capability to identify new ways to improve processes and results.

Qualifications That Will Help You Shine:

• IT team leadership is a plus, but we are committed to helping you grow your leadership skills and reach your full potential.
• Strong knowledge of Microsoft Office, Outlook, Office365 Exchange Online, Citrix, and we’ll provide training to help you master them if needed.
• Experience with Active Directory, VPNs, mobile device management, and client-facing solutions will set you apart, yet we embrace those who are eager to develop these skills.
• A passion for staying ahead of new technologies, with a love for learning and sharing knowledge—and we’ll be there to support you in mastering the latest developments.

Grant Grimmett
Afficher le formulaire de demande d'emploiGrant.Grimmett@mechdyne.com