Jobs information in Aarschot:   9 jobs

Jobs via e-mail:

Off
On

On-Site Level II Team Lead

From € 39 to € 40 per hour
  • Benefits
    • Training
    • Benefits plan
    • 13th month
    • Holiday pay

Functional Analyst Young Graduate (NL/EN)

  • KBC
  • Flemish Brabant
  • Permanent

Business Controller

Controller

Valuation Analyst

gfh_newsletter

Jobs via e-mail

Looking for a 'information' job in Aarschot? You can find it on Jobat.be.

Off
On

Financial Analyst & Controller

Financial Controller

Director Financial Controlling

Sales & Marketing Assistant

Others also viewed
Add your CV
Find out which jobs fit your profile by uploading your resume.

The job was saved

You can find your saved jobs on the homepage or in My Jobat.

On-Site Level II Team Lead

  • Mechdyne Corporation
  • Aarschot
Interim optional fixed contract, Full-time
6 days left to apply
Mechdyne Corporation is a technology company specializing in providing audiovisual and information technology (AV/IT) solutions, including immersive virtual reality experiences, visualization software, and technical support services, essentially helping clients access insights and understanding through advanced technology like virtual and augmented reality applications across various industries. 

On-Site Level II Team Lead

Job description

Job Title: On-Site Level II Team Lead
Location: Belgium (at client facility)
Schedule: Monday to Friday, 8:00 AM – 5:00 PM (excluding standard holidays)
Job Overview:
As an On-Site Level II Team Lead, you will manage and oversee the day-to-day operations of the Service Desk On-Site Level II support team. This team includes On-Site Level II Support Technicians and Senior Technicians. Your responsibilities will include managing ticket handling, providing guidance and coaching to the team, ensuring adherence to strategic objectives, and supporting client implementations. You'll be an integral part of the client’s success, assisting with documentation, system access, and training to ensure smooth project launches. This role requires strong leadership, technical expertise, and the ability to foster a collaborative work environment.
Key Responsibilities:
  • Lead and support Level 2 Service Desk Agents in their daily tasks.
  • Conduct one-on-one and team meetings to provide coaching, guidance, and feedback.
  • Monitor and track team performance, ensuring timely ticket resolution and successful goal completion.
  • Produce weekly and monthly performance reports for both clients and internal stakeholders.
  • Supervise client implementation tasks such as documentation, access, and training for new systems.
  • Assist team members in resolving technical incidents (e.g., Windows OS, printers, Microsoft Office, Teams, network issues, mobile devices).
  • Provide ongoing training and development opportunities for team growth.
  • Build and maintain strong relationships with clients, advocating for Mechdyne’s services and maintaining high satisfaction.
Skills & Qualifications:
  • 5+ years of desktop support experience with proven troubleshooting skills.
  • 3+ years of IT team leadership experience.
  • Strong technical knowledge of desktop and mobile device support, including Windows, macOS, Android, and iOS.
  • Experience with Microsoft Office, Outlook, Office365 Exchange Online, Citrix, Active Directory, VPNs, and mobile device management.
  • Degree or equivalent experience in IT or related fields.
  • Excellent customer service, communication, and problem-solving skills.
  • Ability to work independently while thriving in a collaborative environment.
  • A passion for continuous learning and staying updated on emerging technologies.
About Us: Mechdyne is an Equal Opportunity/Affirmative Action Employer. We encourage applicants from all backgrounds to apply. We believe in fostering an inclusive workplace free of discrimination and harassment. Our mission is to help organizations solve problems and make a meaningful difference in the communities where we live and work.

Profile

Position Title: On-Site Level II Team Lead
Location: Client Facility in Belgium
Job Level: Team Lead (Mid-Senior Level)
Role Overview:
The On-Site Level II Team Lead is a leadership position responsible for managing a team of support technicians within a service desk environment. This individual is not only tasked with the oversight of technical incidents but also plays a crucial role in coaching, mentoring, and developing team members. They will oversee ticket handling and ensure goals and targets are met while maintaining strong communication with both internal stakeholders and clients. The On-Site Level II Team Lead ensures that client needs are met, implementing systems and providing necessary training and documentation to guarantee successful project launches.
Core Responsibilities:
  1. Leadership & Team Management:
  • Oversee the operations of the On-Site Level II support team.
  • Foster an inclusive and collaborative work environment.
  • Conduct regular performance reviews and meetings to monitor progress and provide constructive feedback.
  1. Ticket Management & Incident Resolution:
  • Ensure tickets are handled efficiently and effectively.
  • Assist team members with complex technical incidents and ensure resolution of issues related to Windows OS, Microsoft Office, Teams, network connectivity, printers, and mobile devices.
  1. Client Support & Implementation:
  • Oversee client implementations, including documentation and access configurations.
  • Provide training to clients to ensure seamless transitions during project launches.
  1. Reporting & Communication:
  • Prepare and deliver detailed weekly and monthly reports to clients and internal teams, highlighting performance metrics and outcomes.
  • Build strong relationships with clients to ensure high satisfaction levels and continuous service improvement.
  1. Training & Development:
  • Offer ongoing coaching and development opportunities for team members.
  • Support the team in improving their technical expertise and service delivery.
Skills & Expertise:
  • Extensive technical experience (5+ years) in desktop and mobile device support, with strong troubleshooting and problem-solving capabilities.
  • Leadership experience (3+ years) in managing IT support teams.
  • A deep understanding of operating systems (Windows, macOS) and mobile devices (Android, iOS), as well as Microsoft Office and network infrastructure.
  • Strong communication and interpersonal skills for client and team interactions.
  • Ability to manage projects, client expectations, and support processes effectively.
  • A proactive approach to continuous learning and staying ahead of technology trends.
Education & Experience:
  • Degree in Information Technology or a related field, or equivalent experience.
  • Experience in IT support, team leadership, and working within a service desk environment.
  • Knowledge of Active Directory, Citrix, and Office365 tools is a plus.

Offer

  • From € 39 to € 40 per hour
  • Training
  • Benefits plan
  • 13th month
  • Holiday pay

Practical information

Calculate your travel time
To : Mechdyne Corporation | Aarschot 3200

This address could not be found.

We could not find a route between the two addresses.

08:30
The exact address for this job is not available. The calculated travel time may differ in reality.
Function type:
Location
Requirements
At least 2 years experience Dutch, English

Are you looking for information jobs in Aarschot?

You've come to the right place, Jobat.be has 9 of information jobs available in Aarschot.

The most information jobs are found in 1000 Brussels, 1140 Evere and 1190 Vorst.