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IT Support Engineer L2
Experis delivers a powerful blend of top-tier talent and expert solutions that propel success. We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.
IT Support Engineer L2
Job description
ITS Officer L2 – Bilingual FR/NL | Nivelles
Your Mission
Are you a tech-savvy problem solver with strong interpersonal skills? Do you thrive in dynamic environments and enjoy supporting IT solutions that make a difference? If so, we have the perfect role for you!
Your Mission
As an ITS Officer, you will:
- Deliver fast and effective IT support (by phone, remotely, or on-site) to ensure high customer satisfaction.
- Troubleshoot and resolve reported IT issues, escalating complex or urgent problems to third parties when necessary.
- Monitor and manage hardware, software, and network issues for clients.
- Assist colleagues with the installation of non-complex devices (laptops, desktops, mobile devices) and handle more advanced setups (servers) following established procedures.
- Support ITS portfolio applications and take ownership of one or more applications.
- Document supported applications and contribute to building a robust knowledge base.
Profile
What We’re Looking For
Work Conditions
We are seeking a motivated professional who meets the following criteria:
- Experience: At least 2 years in a Service Desk or IT Support role.
- Technical Skills:
- Strong knowledge of Microsoft 365 (supporting applications).
- Basic support experience with Active Directory (user management: add, remove, modify).
- Understanding of network fundamentals (IP addresses, DNS, DHCP, firewalls).
- Ability to install Windows OS from scratch and familiarity with Windows Servers.
- Strong knowledge of Microsoft 365 (supporting applications).
- Languages: Fluent in French and Dutch. English is a plus.
- Soft Skills:
- Excellent time management and prioritization.
- Ability to work under pressure and manage stress effectively.
- Team-oriented with a collaborative mindset.
- Excellent time management and prioritization.
Work Conditions
- Location: Nivelles (3 days per week on-site).
Offer
- Company car
At Experis, we proudly refer to our IT consultants & freelancers as ambassadors because they truly embody our brand. Each day, they bring their expertise to world-class companies, consistently delivering outstanding results.
When you join Experis, you benefit from more than just an attractive salary package:
Become an ambassador for Experis and elevate your career while making a real impact.
When you join Experis, you benefit from more than just an attractive salary package:
- Diverse Opportunities: Engage in varied assignments with state-of-the-art companies, both large and small.
- Continuous Learning: Enhance your skills through personalized training paths and mentorship from your dedicated talent coach.
- Career Development: Receive tailored advice to help you shape the career you've always envisioned.
- Collaborative Environment: Enjoy working with great colleagues in a fun and supportive team atmosphere.
Become an ambassador for Experis and elevate your career while making a real impact.
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