IT Manager

Our client is a French luxury house, well known for its artisanal craftsmanship and exceptional quality across leather goods, fashion, and home collections.

Their network includes eight stores (Brussels, Antwerp, Knokke, Amsterdam, Copenhagen, Stockholm, Oslo, etc.), one concession store (Luxembourg), and a regional headquarters in Brussels.

As part of their development, they are seeking their future IT Manager. The position will be based in Brussels.

The primary mission of the IT Manager is to deploy and provide the subsidiary's employees with the necessary IT and communication tools and infrastructure (hardware, networks, and software) needed to perform their roles, adhering to the group's policies and strategy and with a strong focus on service for both users and end clients. For this, the IT Manager collaborates closely with central teams and various service providers.

Scope:

• Approximately 200 employees across 10 locations in 5 countries.


• Includes management of fixed and portable workstations, POS systems, payment terminals, telephony, printers, servers, etc.


• Manages the relationship with the current service provider, including allocation of tasks and resources between internal and external resources.


• Works closely with the Regional Retail Operations Manager and the European and Group IT Departments.

Main Responsibilities

• Vendor and Budget Management: With support from the Europe IT Manager and Finance Management, prepares the annual budget and revisions based on subsidiary needs and group directives.


• Responsible for monitoring expenditures and budget tracking.


• Organizes, supervises, and oversees work by recurring or regular service providers.


• Conducts regular tenders and benchmarking to ensure vendor effectiveness.


• Leads weekly IT committee meetings.

Support

• Provides support to all subsidiary users to assist in resolving any IT, communication, or payment-related incidents.


• Monitors incident resolution and service requests with the support and tools provided by the group IT team and/or external vendors.


• Prepares monthly reports on key performance indicators and proposes action plans.

IT Asset and User Profile Management

• Manages the IT asset inventory, including telephones, communication, and payment tools: purchases as per group procedures, orders, inventory, and anticipates replacements.


• Creates profiles and oversees access management based on managers' requests.

Tool Performance and Security

• Enforces group security policies within the IT domain and completes IT security procedures as needed.


• Helps prepare and updates the business continuity plan (procedures, backups, etc.).


• Supports both internal and external auditors.


• Alerts and collaborates with internal auditors in case of compliance risks or issues.


• Regularly assesses infrastructure performance and provides recommendations.


• Reports to the group and Europe IT Manager on IT security and shares relevant information.

Tool Deployment

• Implements the local IT plan or group-defined strategy (implementation, project follow-up, configuration, testing).


• Communicates needs and encountered issues with the group IT management and Europe IT Manager.


• Proposes improvements to current systems and processes by understanding business needs, represents the subsidiary's interests within the group, leads a roadmap, and ensures responsiveness to urgent, especially retail, needs.

Experience:

• Approximately 7 years of experience required in a multi-site and international environment


• Project management experience in IT (store openings/closings, relocations, migrations, etc.)


• Experience in budgeting and budget tracking

Skills and Attributes

• Master's degree level


• Strong experience in management, project leadership, and steering


• Interest in the Retail sector and a multicultural work environment


• Strategic thinking and detailed understanding of operational processes


• Ability to prioritize and/or delegate effectively


• Proactive and responsive, while respecting procedures and deadlines


• Team spirit, service orientation, and an interest in hands-on work, especially in urgent business situations


• Ability to identify and articulate user needs to provide optimal solutions considering timelines, budgets, etc.


• Availability for travel and on-call responsibilities


• Negotiation skills


• Management & Leadership


• Adaptability and strong communication skills

Languages

• Fluent in spoken and written French & English


• Dutch or a Scandinavian language is a plus