Our client is one of the world's largest companies in the FMCG sector in Brussels.
Customer Service order to cash (M/F/X) - Brussels
Job description
- Addressing Customer Inquiries: Responding to customer queries, concerns, and requests through various communication channels, such as phone, email, or chat.
- Problem Resolution: Effectively resolving customer issues by providing solutions, troubleshooting problems, and ensuring a positive resolution.
- Customer Assistance: Offering guidance, product knowledge, and assistance to customers to enhance their understanding and use of the company's products or services.
- Maintaining Customer Records: Recording and maintaining accurate customer information, interactions, and transactions in the company's database or customer relationship management (CRM) system.
- Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience.
- Team Collaboration: Collaborating with other team members and departments to address complex customer issues and improve overall customer satisfaction.
- Continuous Improvement: Providing feedback on customer trends and issues to contribute to the continuous improvement of products, services, and customer service processes.
Profile
The ideal candidate should have:
- Detail-oriented, friendly, and helpful
- Strong communication skills in Dutch and French ; English is a plus.
- Effective multitasking and problem-solving
- Customer-centric
- Proactive issue resolution and problem-solving
- Tenacious and accountable
- Proficiency in Microsoft Office, SAP is a plus
- Experience in the medical industry or strong interest in the sector
- Experience in an international company
Offer
-
From € 3.500 to € 4.000 per month
- Meal vouchers
- Smartphone
- Eco Cheque
- Training
- Additional paid leave
- A competitive salary
- Comprehensive benefits package
- Access to ongoing training programs, workshops, and opportunities for skill development to foster career growth within the organisation
- Flexible work arrangements
- Company perks and incentives (employee discounts, wellness programs,...)
Practical information
Page Personnel Belgium
Eleonore Bassine
Show number
Bastion Tower
Marsveldplein 5
Place du Champ de Mars 5
1050 Brussels
Eleonore Bassine
Show number
Bastion Tower
Marsveldplein 5
Place du Champ de Mars 5
1050 Brussels
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